Collections Specialist

Bring Your Champion Mindset. Make an Impact.

Join Champions First Credit Union as a Collections Specialist!

Pay Range: Starting at $19.00/hour | Schedule: Full-Time, Mon–Fri 8:30 AM–5:00 PM | Location: Tallahassee / N. Monroe

Benefits: Health/Dental/Vision, 401(k) With Up to 4% Match, Profit Sharing, Generous PTO Including Holidays, Your Birthday, and Work Anniversary, Plus Ongoing Training and Development.

At Champions First Credit Union, being a champion is more than a name — it’s how we show up for our members, our communities, and each other. We’re growing across North Florida, and we’re looking for an empathetic, solutions-focused Collections Specialist to help us keep that promise.

If you enjoy solving problems, helping members work through tough financial moments, and want to build a career, not just take a job, this is your opportunity.

What’s in It for You?

We take care of our team the way we ask our team to take care of our members:

• Ongoing training and professional development opportunities
   
• Tuition reimbursement
   
• Comprehensive benefits package for full-time employees, including health, dental, and vision insurance
   
• 401(k) Retirement Plan, up to 4% employer match
   
• Profit sharing program
   
• Generous paid time off — vacation, sick, and personal time, federal holidays, your birthday, and your work anniversary

What You’ll Be Doing

As a member of our Collections team, you’ll help members get back on track while protecting the Credit Union from loss. Your role will include:

• Delinquent Account Management – Work delinquent consumer loans, mortgages, business loans, credit cards, and negative share and share draft accounts, and make sure collection notices go out on time.
   
• Smart Prioritizing – Work high-balance accounts first each day while keeping smaller accounts moving to bring overall delinquency down.
   
• Member Work-Outs – Partner with members, the Collections team, and loan officers on work-outs that serve both the member and the Credit Union, and negotiate on the Credit Union’s behalf.
   
• Records & Corrections – Keep clear, accurate notes in the collections system, keep every collection file up to date, and calculate and correct loan payments when errors occur.
   
• Compliance – Follow the Fair Debt Collection Practices Act, credit union policy, and procedure in every collection practice.
   
• Skip Tracing & Recommendations – Locate hard-to-reach members through skip tracing and recommend accounts for repossession or legal action.
   
• Claims & Charge-Offs – File CUNA claims on members’ behalf, work with Accounting on claim questions, and work with Card Services on required monthly credit card charge-offs.
   
• Counseling & Teamwork – Offer financial counseling to members who need it, work daily with the Collections Director on problem accounts, and help educate staff to prevent negative situations.