Collections Team Lead

JOB DESCRIPTION

Summary/Objective

The Collections Team Lead is responsible for overseeing all Collection Specialists to ensure proper collection efforts are completed.

Essential Functions

1. Monitor reports to ensure team is meeting expectations of 50 calls per day goal.

2. Resetting auto dialer on a daily basis.

3. Take escalated calls as needed.

4. Responsible for delegating duties to team members.

5. Provide timely follow up on Collection Specialist's work expectations.

6. Follow federal and state laws dealing with debt collection.

7. Follow up with team training requirements to ensure ongoing education.

8. Live call monitoring to ensure quality standards of BSI are being met.

9. Ability to work within and meet deadlines.

10. Responsible for meeting legal requirements and following internal policies.

11. Monitor employees to ensure all tasks are completed timely and accurately.

12. Continue to take calls when call volume is high.

13. Monitor queue to make sure agents are in correct aux status.

Competencies/Skills

1. Problem Solving/Analysis

2. Time Management

3. Clear and Concise professional communication

4. Teamwork Orientation

5. Ability to multi-task in fast paced environment

6. Strong organizational skills

7. Strong leadership skills and ability to motivate

8. Promote positive borrower experience

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Ability to sit for long periods of time is essential.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 10:00 a.m. to 7:00 p.m. with possibility of working a shift from 11:00 am - 8:00 pm. One Saturday per month 8:00 am- 12:00 pm

Education and Experience

1. Customer service experience

2. Knowledge of Microsoft Office, specifically Excel, Word, & Outlook

3. Prior experience in debt collection required

4. Mortgage servicing experience

5. 1 year minimum Management/Leadership experience

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What's in it for you?

• Competitive compensation and full benefits package include medical, dental, and vision.
• 100% company-paid life insurance and disability coverage!
• 401K with company matching!
• 17 days PTO (increases with tenure) and 9 company paid holidays!
• Professional but fun, casual work environment and great team culture!

About BSI Financial

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing

companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.