Job Description
The Collections Specialist supports the management of delinquent mortgage loans through proactive borrower outreach, payment collection efforts, account research, and delinquency resolution activities. The position primarily manages delinquent accounts through approximately 90 days delinquent and coordinates referral of appropriate accounts to the Loss Mitigation department when additional assistance options may be beneficial.
Major Duties and Responsibilities
- Contact borrowers regarding past due mortgage payments through inbound and outbound communications.
- Manage assigned delinquency queues and collection activities within established service standards.
- Discuss account status, payment history, delinquency causes, and available resolution options with borrowers.
- Collect payments and document payment commitments, borrower intentions, and account activity within servicing systems.
- Negotiate payment arrangements and delinquency resolution options consistent with established procedures and servicing requirements.
- Research account activity, payment history, correspondence, and servicing records to support collection efforts and borrower inquiries.
- Monitor delinquency reports, queues, worklists, and exception items requiring follow-up.
- Identify borrowers who may benefit from loss mitigation assistance and facilitate referral to the Loss Mitigation department.
- Respond to borrower inquiries regarding account status, payment options, delinquency status, and general servicing questions.
- Coordinate with internal departments to resolve account issues and support borrower assistance efforts.
- Utilize servicing systems, dialer platforms, workflow tools, reporting applications, and technology solutions to manage responsibilities efficiently.
- Assist with testing activities, procedure updates, process improvements, and special projects as assigned.
Numbers & Facts
| Location | Baltimore, Maryland |
| Industry | Staffing/Employment Agencies |
| Salary | $24 Per Hour |
| Company Size | 1 to 9 employees |
| Year Founded | 1978 |
| Website | https://kennedy-services.com/ |
About Company
Founded in 1978, Kennedy Services is one of Maryland’s oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.
Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years’ industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients’ most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.
As a woman-owned minority business headquartered within Baltimore’s Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.
Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy’s expertise and experience provide the strategic advantage to get you to your next level.
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