Collector - Entry Level

We are excited to welcome new members to our team that are eager to learn and grow in a career here at Wilber. Our workplace culture is exceptional, and the customer service provided to our clients is second to none. We have been Great Place to Work Certified multiple years in a row! This is a fully trainable position; no prior experience needed!

Wilber is looking for professional individuals to join our claims recovery team. Our full-time in-office collectors start at $19.00 an hour ($21.00/hour if Bilingual in Spanish) plus uncapped commission. New team members typically earn on average $1,100 in commission each month during their first year, actual commissions may vary per person. Our training team intentionally builds up great collectors through teachings, hands on training, engaging games, side-by-sides, and so much more! We also offer many different benefits and perks that support your physical, emotional, and financial wellbeing.

What do you need?

• High School Diploma or GED (Required)

What will you do?

• Make outbound calls to customers/debtors informing of claim filed against them
• Provide clarity on filed claims and answer any inquiries from customers
• Accurately process payments via card and ACH (electronic check payment)
• Accurately notate files of conversations had and payments received
• Negotiate repayment and financial plans to recover assets for clients
• Learn and apply provided materials on company software, applicable laws and statutes, and industry standards to ensure compliance and optimize recovery.
• Have the ability to ensure physical presence at assigned location

Nice to Have but NOT Needed

• Previous contact center experience
• Customer service experience
• Previous accounts receivable or collections experience
• Sales experience

Benefits include:

• Health, Dental, and Vision
• Disability - Short and Long Term
• 25k Life insurance policy
• PTO and paid holidays
• 401k (with Match)
• Uncapped commission
• Free breakfast
• Established Career Path with an opportunity for base wage increase within the first 6 months of employment
• And many more!

Job Type: Full-Time

Physical setting: Call Center

Work Type: In-office

Great Place to Work Certification: https://www.greatplacetowork.com/certified-company/7023903

You can learn more about Wilber at https://wilbergroup.cm/about and https://www.facebook.com/WilberGroup/.