We are a growing and dynamic company specializing in the distribution of premium water systems and related products across the United States. We are committed to providing high-quality products and exceptional customer service while maintaining strong relationships with our clients.
About the Role
We are seeking a motivated and detail-oriented Debt Collector to join our team. In this role, you will be responsible for managing outstanding accounts, communicating with customers, and negotiating repayment solutions.
This position is ideal for someone who is comfortable handling a high volume of communication, has strong problem-solving skills, and is driven to achieve measurable results.
Key Responsibilities
Contact customers via phone, email, and written communication regarding outstanding balances
Negotiate repayment plans and settlements based on customer situations
Maintain accurate and detailed records of all collection activities
Conduct research to locate customers and verify contact information (skip tracing)
Review account details and assess repayment ability
Provide professional and empathetic customer service while resolving payment issues
Ensure all collection activities comply with company policies and applicable laws
Prepare reports on collection progress and account status
Collaborate with internal teams and management on escalated cases
Qualifications
Previous experience in collections, customer service, call center, or related field preferred
Strong communication and negotiation skills
Ability to handle a high volume of calls and tasks efficiently
Detail-oriented with strong documentation skills
Comfortable working in a fast-paced, performance-driven environment
Basic computer skills (CRM systems, databases, or similar tools
Compensation & Benefits
Hourly pay: $18–$20/hour (based on experience)
Performance-based incentives / bonuses available
Health, Dental, and Vision insurance
Full-time position with stable working hours
Opportunity to grow within a performance-driven environment
Work Schedule
Monday to Friday, 9:00 AM – 6:00 PM
Occasional schedule adjustments may be required, including one Saturday shift per month (approximately 4 hours) or late shifts (e.g., 11:00 AM – 8:00 PM) as needed
Why Join Us
Supportive and team-oriented work environment
Opportunity to directly impact company performance