College Intern System Operations Control (SOC)

Overview

Ready for takeoff?

We are looking for a college intern who will be passionate to work for Envoy Air, the largest regional airline and wholly owned subsidiary of American Airlines. Envoy operates both Embraer E-170 and E-175 aircraft. The regional airline has expanded its network outside of the U.S. to international destinations in Canada, Mexico, and the Caribbean.

Our paid 11-week summer internship will not only enhance your studies, but also provide an educational experience you can't find in the classroom. As an intern, you will learn real world skills while building a professional network of future peers. You will learn the ins and outs of how your team impacts the business day to day and gain an understanding of the commercial aviation business.

Pay Rate: $22/hr

Responsibilities

The Operational Performance Analyst Intern will support the System Operations Control (SOC) team by analyzing airline operational performance, identifying trends, and contributing to initiatives that improve safety, reliability, and efficiency across the operation. This role provides hands-on exposure to Aircraft Dispatch, Flight Operations, Air Traffic Control coordination, and operational decision-making within a Part 121 airline environment.

Responsibilities

• Analyze operational performance data related to on-time performance, delays, cancellations, and network reliability
• Conduct research and root-cause analysis to identify operational challenges and improvement opportunities
• Develop reports, dashboards, presentations, and performance metrics for operational leadership
• Collaborate with Aircraft Dispatch, Flight Training, Operations Control, and other stakeholders on strategic projects and process improvements
• Support operational reviews, investigations, and performance-monitoring initiatives
• Present findings and recommendations to management and operational teams

Typical job duties include:

• Monitor daily operational performance metrics and trends
• Assist with delay and disruption analysis involving weather, ATC initiatives, crew availability, and network constraints
• Support data collection, validation, and reporting activities
• Participate in operational meetings and contribute to project-based initiatives
• Develop analytical tools and performance reporting solutions that support operational decision-making

Qualifications

Position Requirements

• Minimum age of 18
• Enrolled in an undergraduate or graduate degree program in aviation management, air traffic, aviation technology, data analytics, a related field, or background in any operational field
• Must be classified as a Junior, Senior, or Graduate student upon start of internship
• 3.0 minimum Grade Point Average
• Knowledge of airline operations, aircraft dispatch, flight training, or air traffic control
• Strong analytical, problem-solving, and communication skills
• Proficiency in Microsoft Excel, Power BI, PowerPoint, Tableau, or similar data-visualization tools Advanced Microsoft Excel skills (pivot tables, dynamic formulas, and macros)
• Experience with data analysis, forecasting, process improvement, or operational planning Experience translating operational data into actionable recommendations
• Proficiency with automation and workflow management, with AI, (Workflow, PowerAutomate and Copilot Studio)

Please note: The description is intended to provide a brief overview of the position. It is not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

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