College Work Study Program (Student Success & Experience Office Assistant)

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: College Work Study Program (Student Success & Experience Office Assistant)

Employee Classification: Other

Institution: Southwest Tennessee Community College

Department: Library

Campus Location: SWTCC - Multiple Campus Locations

Job Summary

The Office of Student Success & Experience Office Assistant will gain hands-on experience and provide essential support to the Office of Student Success. The assistant will work closely with staff to provide a professional, welcoming environment for students seeking guidance on college-related matters.

Job Duties

• Perform clerical support tasks such as preparing, processing, and distributing documents.
• Student Support: Greet students, answer general questions, and assist with Success Hub
  • Knowledge of campus departments and layout. Provide information concerning campus resources, activities, and services.
• Data Management: Update and maintain files, ensuring accurate and confidential documentation of student interactions.
• Assist in events hosted by the Office of Student Success such as academic success workshops, registration events, among others.

Minimum Qualifications

• Must be a registered student of Southwest Tennessee Community College.
  
• Only students who are approved for Federal Work Study are qualified for this position.
  
  • If you have any questions regarding this requirement, please reach out to the Financial Aid Office.
    
• Strong communication skills, both written and verbal, with the ability to interact professionally with students, staff, and faculty.
  
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and responsibilities.
  
• Comfortable with Microsoft Office Suite (Word, Excel, PowerPoint).
  
• Ability to maintain confidentiality and adhere to FERPA regulations.
  
• Friendly, approachable, and dependable demeanor with a customer service mindset.

Knowledge, Skills, and Abilities

• Possess excellent customer service skills.
  
• Basic knowledge of modem office practices, procedures, and equipment. Basic knowledge of Microsoft Office Applications.
  
• Ability to follow instructions and work independently.
  
• Ability to communicate effectively

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies: Dr. Brandon Johnson, Director of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.