Coaching, Customer Satisfaction, Employee Retention, Leadership, Problem Solving Skills, Project Tracking, Quality Control, Sales, Set Goals, Staff Motivation, Team Lead/Manager
LOCATION
Oxford, Mississippi
POSTED
30+ days ago
Desoto Collision Center is looking to add motivated and dedicated members to our Team.
The Collision Center Manager is responsible for the overall leadership and management of the DCC repair center. Motivates the admin and production teams to excel in customer satisfaction and sales.
Sales leadership – Monitors and provides coaching to admin staff. Sets goals and standards.
Work Load – Monitors work load and scheduling of vehicles
DRP Guidelines – Verifies staff is adhering to DRP guidelines. Communicates with Insurance Partners.
Team Engagement – Lead morning meetings and expresses sense of urgency. Engages team members in solving problems.
Quality Control – Evaluates repairs to verify they are completed right. Consistently performs QC checks throughout the repair process
Communication – Monitors staff to verify that customers are updated and files are up to date. Instills a sense of urgency for delivering vehicles. Motivates and inspires employees to achieve goals
Team Leadership – Recruits and retains talented employees. Provides leadership, coaching, and accountability to all team members. Ensures training is up to date at all times.