Collision General Manager

Collision General Manager – Attleboro, MA area
Full time · On-site

Our client is an owner-operated collision center in the Attleboro, MA area. The owners want to step back from day-to-day operations and run the business as owners rather than operators. They're hiring a General Manager to take full ownership of the shop: production, people, customers and results.

Compensation

• $75,000 – $85,000 base salary
• Monthly incentive of 2.5% of the collision shop's gross profit
• Quarterly KPI bonus tied to shop performance
• Paid time off

About the shop

• 3-bay, ~6,000 sq ft collision center, about 1.5 years old, with room to grow into unused space
• Mostly fleet and commercial van work, about 45 vans per month
• No DRP relationships today, and the owners are open to adding them
• Sister mechanical shop (in-shop and mobile fleet service) about 10 minutes away
• Team of 7, including the General Manager

What success looks like in year one

• The shop runs day to day without the owners in the weeds
• Vans move through consistently, with a turn time of 2–3 days per van
• Quality holds and comebacks are kept low
• A stable, accountable team, plus a plan for adding insurance/DRP work

What you'll do

• Own workflow and production from estimate through delivery, including scheduling, parts and quality control
• Lead, train and hold the team accountable, and hire as the shop grows
• Manage fleet customer relationships and keep vans returning to service on schedule
• Own the shop's P&L and track KPIs such as cycle time, gross profit, comebacks and customer satisfaction
• Write or review estimates and keep repair documentation accurate
• Build relationships with insurers and pursue DRP opportunities with the owners
• Find and fix process gaps so the shop can handle more volume
• Report results to the owners on a regular cadence

What we're looking for

• Proven collision shop management experience with responsibility for production and people
• Comfort owning financial results (P&L, KPIs)
• Working knowledge of collision estimating

Preferred experience

• Fleet or commercial vehicle repair
• Insurance/DRP relationships (a plus; the shop has none today)
• I-CAR training

Why this role

• Real authority: the owners are hiring you to run the shop
• Pay that grows with the shop's results, on top of a solid base
• A chance to build the insurance/DRP side from scratch

Schedule and additional benefits to be confirmed.

If you've run a collision shop and want the authority to own its results, apply through Motocruit.