Com-D Service & Logistics Specialist I

ESSENTIAL FUNCTIONS

40% of job:

Direct, control and participate in order fulfillment (order taking, dispatch, scale operations, and ticket handling) from the call bank or local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer.

Execute accurate mapping and directions, adapt to city or rural geography, and apply common weight restrictions.

30% of job:

Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationships with customers.

Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations.

15% of job:

Meet department performance standards and benchmark service levels.

15% of job:

Responsible for cash box management, credit card transactions and processing customer deposits while proactively reducing errors.

Perform account adjustments and ticket corrections as necessary. Identify ways to avoid those mistakes in future orders.

MINIMUM REQUIREMENTS

Education: High School Diploma or GED

Certifications: Weighmaster Certification preferred

Work Experience: 1-3+ Years of Customer Service Experience

Behavioral Competencies:

Aligned Company Values

Technical Competencies: (General)

Ability to read maps and provide directions to haulers

Ability to reconcile cash amounts and/or inventory levels

Computer Skills (Excel, Word, Outlook)

Dispatcher:

Manage Fleet Capacity

Truck Match-Making

OTIS

Communicate with sales, operations, COMD, haulers, and drivers

Order manager:

OTIS

Sales

Internal Communication (Sales, COMD., Ops., and AR)

Order Taking

Point of Sale:

Customer Set-up

On-Site Sale

Truck Management

Ticketing Process

Internal Communication (Sales, COMD, and CORP)

Administrative Tasks

ENVIRONMENT OR PHYSICAL WORKING CONDITIONS:

Ability to work with occasional exposure to dirty and dusty conditions and extremes of weather

LOCATION

Onsite, Kershaw Plant, Monday - Friday 6:30am-4:30pm

Competitive hourly pay (biweekly). Benefits start day 1 of employment and include:

Medical, dental, vision, life insurance, long term disability

Paid time off: personal, vacation, holidays

Matching 401K and retirement pension,

Performance bonuses

Technical and leadership development

Tuition assistance

Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.