Davis Machine- Commercial Assistant / Customer Service Representative
Location: Euless, Texas
Employment Type: Full-Time, Non-Exempt
Workplace: On-site
Pay Range: $24.00–$30.00 per hour
About the Role
Davis Machine is seeking a Commercial Assistant / Customer Service Representative to support our fittings commercial team. This position will play an important role in supporting customer sales orders, quotations, RFQs, customer communications, and day-to-day sales administration.
The ideal candidate is organized, detail-oriented, responsive, and comfortable communicating with both customers and internal teams. This role requires the ability to manage multiple priorities while ensuring customer requests, orders, and inquiries are handled accurately and in a timely manner.
Responsibilities
- Enter and maintain customer sales orders and related information in JobBOSS.
- Review customer orders for accuracy and completeness and communicate questions or discrepancies as needed.
- Maintain accurate sales order records and process order changes.
- Respond to customer order status and delivery inquiries by coordinating with internal departments.
- Assist with preparing, entering, tracking, and distributing customer quotations and requests for quote (RFQs).
- Gather information needed to support timely and accurate customer quotations.
- Maintain quote records and assist with follow-up on open quotations.
- Serve as a professional day-to-day contact for customer questions, requests, and order-related communications.
- Provide timely and courteous follow-up to customers.
- Escalate customer concerns or issues to the appropriate commercial or management representative when necessary.
- Maintain organized records of customer orders, quotations, correspondence, and related commercial documentation.
- Coordinate with internal departments to support customer requirements and commitments.
- Provide general administrative support to the commercial and sales teams.
- Perform other commercial, customer service, and sales support duties as assigned.
Requirements
- Previous experience in customer service, sales support, order entry, commercial administration, or a related role preferred.
- Experience working in a manufacturing environment preferred.
- Experience with JobBOSS or a similar ERP/manufacturing system is a plus.
- Strong verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities and follow through on commitments.
- Comfortable communicating directly with customers and working cross-functionally with internal teams.
- Proficiency with standard Microsoft Office applications.
Compensation
The pay range for this position is $24.00–$30.00 per hour, depending on experience, qualifications, and demonstrated skills.
Benefits
Davis Machine offers a comprehensive benefits package to eligible full-time employees, including:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO)
- Paid holidays
- Company-paid life insurance
- Short-term and long-term disability coverage
If you are organized, customer-focused, and interested in supporting a growing manufacturing organization, we encourage you to apply.