Commercial Door and Dock Systems Field Technician

Shape the flow of business—one door at a time

At Vortex Doors, every day starts with purpose. You’ll inspect your truck, review your schedule, and head to the first customer site ready to keep critical operations moving. By noon, you may have diagnosed a rolling steel door with a broken spring, set a new closer on a storefront entry, and calibrated a low-voltage access control—always with safety, codes, and quality top of mind. In the afternoon, you could be back at a distribution dock installing hardware and performing final checks to our unsurpassed quality standards, then documenting your work so the customer—and our team—stay aligned.

What you’ll handle

• Install, service, and troubleshoot a wide range of commercial and industrial doors, docks, and related hardware.
• Diagnose issues such as broken springs, hinges, locks, electrical components, and more; recommend cost-effective fixes to customers.
• Set up and configure locks, handles, closers, low-voltage components, and access control systems.
• Verify all work complies with applicable safety requirements and building codes.
• Deliver clear, courteous customer service—explain findings, outline options, and answer questions.
• Maintain accurate service records, installation notes, and required reports.
• Perform rigorous quality checks on all completed work.

Grow with a team that invests in you

• Industry-best training in our state-of-the-art facility: commercial and retail door openings, hardware, storefront glazing, and automatic doors.
• Career paths with multiple advancement levels and continued learning.
• Classes on manual-operated doors and dock equipment for industrial openings, with options for industry certifications.
• Specialized training on hollow metal doors, frames, and hardware.
• Strong safety culture, positive work environment, and recognition programs.
• Comprehensive compensation and benefits: health benefits, 401(k) match, 8 paid holidays, vacation/sick program.
• Company-provided uniform, tools, annual boot allowance, and the use of a company vehicle for service calls.
• Interested in welding? We can train you.

What you bring

• High school diploma or equivalent.
• 3+ years of experience in commercial door service.
• Hands-on knowledge of door types, brands, and associated hardware.
• Proficiency with hand and power tools; comfortable operating them daily.
• Ability to read a tape measure accurately and perform fraction-based math for precise installs.
• Working knowledge of safety regulations and consistent adherence to protocols.
• Computer literacy coupled with excellent mechanical and technical aptitude.
• Physical capability to move 50+ lbs, climb ladders up to 20', kneel for extended periods, and work safely on-site.
• Clear communicator with strong interpersonal skills; persuasive when guiding customers to the right solution.
• Fast, detail-oriented problem-solver who thrives in a results-driven environment; reliable and self-motivated.

Schedule, pay, and conditions

• Full-time schedule within 7:00 AM–5:30 PM, Monday–Friday; some overtime and on-call as needed.
• Ongoing training and support as you advance with Vortex.
• Fast-paced, results-oriented field environment.
• Valid driver’s license required; ability to drive a company vehicle.
• Pay range: $26.00–$37.00 per hour.

Compliance

• Must pass Drug test, Background check and Motor Vehicle check