Commercial Inside Sales Representative

DIVE IN TO A NEW CAREER WITH LESLIE'S:

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states-enabling consumers to engage with Leslie's whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Pay Range: $18.00 - $20.00 /Hourly

Compensation within range to be determined by the applicant's education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Job Overview:

The Commercial Inside Sales Representative supports the growth and operational success of the Commercial Service Center (CSC) by delivering exceptional customer service, developing strong customer relationships, and supporting sales initiatives. This role serves as a primary point of contact for customers, providing product knowledge, order support, and coordination with internal teams to ensure an efficient and positive customer experience. The representative contributes to sales performance by identifying opportunities, supporting commercial account needs, and ensuring accurate and timely order fulfillment while maintaining compliance with company policies and industry standards.

• Build and maintain strong relationships with commercial customers through consistent communication and service support.
• Serve as a key point of contact for customer inquiries, providing product knowledge, order assistance, and solutions to support customer needs.
• Support sales growth by identifying opportunities within existing accounts and collaborating with Pro Account Executives and CSC leadership.
• Salesforce case maintenance, including, but not limited to, leads, account data management, queue management.
• Coordinate and facilitate accurate order processing and fulfillment to ensure a seamless customer experience.
• Partner with operations and warehouse teams to support timely product preparation and delivery.
• Maintain a strong understanding of company products, systems, policies, and procedures to effectively support customers and internal partners.
• Contribute to overall CSC performance by supporting sales, service, and operational objectives.
• Participate in required training, safety initiatives, and compliance programs.

Qualifications:

• Experience in sales, customer service, or account support is preferred.
• Strong interpersonal and communication skills with the ability to build professional relationships with customers and internal teams.
• Customer-focused mindset with the ability to respond effectively to inquiries and service needs.
• Ability to work collaboratively in a fast-paced sales and operations environment.
• Basic computer proficiency and ability to learn internal systems.
• Industry knowledge, particularly in the swimming pool or related trades, is helpful but not required.
• Familiarity with retail, distribution, or operational environments is a plus.
• Ability to understand and apply applicable regulatory or safety requirements when relevant.

Leslie's provides a robust benefits package, including:

• Comprehensive medical, pharmacy, dental, & vision plan options.
• Health savings account (with enrollment in the high deductible health plan option).
• Health & dependent care flexible spending accounts.
• Company-paid basic life and AD&D insurance.
• Voluntary supplemental life insurance.
• Company-paid short-term disability and voluntary long-term disability insurance.
• Pre-tax and Roth 401(k) with company match.
• Paid vacation, sick, and bereavement leave.
• Nine (9) paid holidays, including a floating personal day.
• Employee assistance and wellness programs.
• Product discounts at Leslie's Retail stores.

Leslie's recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.

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