Job Description
Our customer is seeking a result-driven Commercial Lines Account Manager that plays a crucial role in managing commercial client relationships with a focus on retention and renewal. This proactive and strategic role supports business development efforts in partnership with the Producer, ensuring exceptional client service, negotiating coverage terms, and maintaining strong carrier relationships. Responsibilities include policy management, coverage analysis, client communication, and mentorship of junior staff.
Requirements:
- Strong interpersonal and relationship-building skills
- Excellent oral and written communication abilities
- Intermediate to advanced Excel skills (e.g., formula application & creation)
- Project management capabilities
- Client service and negotiation expertise
- EPIC Agency Management System proficiency
- Industry knowledge in carrier underwriting, pricing, and coverage trends
- Ability to work independently and collaboratively
Skills Preferred:
- Ability to conceptualize and implement process improvements
- Experience mentoring junior team members
Experience Required:
- 3+ years of insurance account management experience required
- Experience with commercial lines insurance policies and procedures
- Proven success in a client-facing role managing complex service issues
Experience Preferred:
- Experience conducting renewal presentations
- Experience handling compliance review for certificates and contracts
Education Required:
- Bachelor's degree (preferred)
- Active Property & Casualty Insurance License required
Numbers & Facts
| Location | Grand Rapids, MI |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 2004 |
| Website | https://impactbusinessgroup.com |
About Company
Working with iMPact
Here at iMPact we have helped connect candidates to opportunities available in Information Technology, Accounting/Finance, Engineering, and Business Process/Administration. We have full-time, part-time and contract positions available in Michigan, Florida as well as nationwide.
Our headquarters is located in Grand Rapids, MI and we also have an office in Tampa, FL. When you’re working with us, one of our experienced recruiters will connect you with matching opportunities and they will be there every step of the way to help you through the application, interviewing and onboarding process to ensure success.
To connect with one of our recruiters, submit your application for one of our open positions, or visit our website www.impactbusinessgroup.com to submit your resume for general consideration. We look forward to hearing from you!
Skills
- Analysis Skillsunmatched
- Business Developmentunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Support/Serviceunmatched
- Epic Systemsunmatched
- Financial Trend Analysisunmatched
- Insuranceunmatched
- Insurance Salesunmatched
- Interpersonal Skillsunmatched
- Mentoringunmatched
- Negotiation Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Pricingunmatched
- Process Improvementunmatched
- Project/Program Managementunmatched
- Property and Casualty Insuranceunmatched
- Sales Managementunmatched
- Underwritingunmatched
- Writing Skillsunmatched
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