Communication Skills, Customer Relations, Detail Oriented, Insurance, Insurance Sales, Interpersonal Skills, Leadership, Marketing, Negotiation Skills, Pricing, Problem Solving Skills, Relationship Management, Risk, Sales Management, Small Business, Team Player, Time Management, Transaction Processing/Management, Underwriting
Commercial Lines Account Manager
A growing independent insurance agency in the Orlando market is looking to add a Commercial Lines Account Manager to its team. This is a high-impact role for someone who knows commercial lines, takes ownership of their book, and wants to be part of an agency that is scaling with intention.
This is not a plug-and-play service role. You will be trusted to manage relationships, think critically about coverage, and operate as a true partner to clients, producers, and carriers.
What You’ll Own
- Manage a middle-market commercial book with a mix of small business, contractors, and property-driven accounts
- Serve as the primary point of contact for clients, handling day-to-day service, questions, and problem-solving
- Review policies in detail, identify gaps, and provide clear, informed coverage recommendations
- Handle the full policy lifecycle including submissions, marketing, endorsements, renewals, and changes
- Work directly with underwriters to negotiate terms, structure coverage, and secure competitive pricing
- Lead account reviews and stay aligned with clients as their businesses evolve
- Coordinate with internal team members, including support staff, to keep accounts running smoothly
What They’re Looking For
- Active Florida 2-20 or 4-40 license
- 3+ years of commercial lines experience with strong product knowledge
- Comfortable managing a book of business and balancing multiple deadlines
- Confident communicator who is client-facing, proactive, and phone-ready
- Detail-oriented but not transactional. This role requires judgment and ownership
- Experience working with agency management systems is helpful but not required
The Right Profile
This team is looking for someone who understands commercial insurance beyond the basics. Someone who has worked with real accounts, understands risk, and can hold their own with clients and carriers.
You should be the type who:
- Takes initiative without waiting to be told what to do
- Communicates clearly and directly with clients and underwriters
- Enjoys building long-term relationships, not just processing transactions
- Brings both technical knowledge and strong interpersonal skills
Compensation & Structure
- Base salary typically in the $60K-$80K range, with flexibility for the right experience
- Full benefits package including health, life, disability, and 401(k) with match
- Paid time off that increases with tenure
- No bonus structure today. Stability and long-term growth are the focus
Why This Role
- Established, well-connected agency with deep roots in the Orlando market
- Strong leadership with a long-term vision for growth
- Collaborative team structure with support in place
- Opportunity to step into a role where your voice and experience matter