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Commercial Lines Customer Service Representative

Colorado Prestige Insurance

Brighton, Colorado

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JOB DETAILS
SALARY
$13–$15 Per Hour
SKILLS
Business Processes, Communication Skills, Computer Skills, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Data Collection, Detail Oriented, Develop and Maintain Customers, Documentation, English Language, Follow Through, High School Diploma, Insurance, Insurance Sales, Interpersonal Skills, Learning Management System (LMS), Life Insurance, Marketing, Mathematics, Mentoring, Multitasking, Needs Assessment, Negotiation Skills, Presentation/Verbal Skills, Problem Solving Skills, Property and Casualty Insurance, Resolve Customer Issues, Spanish Language, Telephone Skills, Time Management, Track Customer Issues, Writing Skills
LOCATION
Brighton, Colorado
POSTED
6 days ago
Job Description:
The Customer Service Representative at Colorado Prestige Insurance Group candidate will provide support for the Commercial Lines Manager and is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. 
Responsibilities
  • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
  • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
  • Candidate will be required to get licensed for Property, Casualty, and Life Insurance within 90 days of hire. 
Qualifications
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
  • Excellent communication skills in English and Spanish ( speaking, reading, writing)
  • Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including learning the agency management systems, rating tools, and carrier website navigation. 
  • Must be willing to work Monday- Friday from 9:00am- 6:00pm
  • High School diploma or equivalent
Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry
Compensation: $13.00 - $15.00 per hour

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

About the Company

C

Colorado Prestige Insurance

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