Commercial Network Technician

Kforce has a client in Orlando, FL that is seeking a Commercial Network Technician. Position Summary: The Commercial Network Technician is a hands-on technical role requiring strong HFC and networking experience, excellent troubleshooting abilities, and exceptional customer service skills. This position supports the installation, maintenance, configuration, and troubleshooting of customer CPE, network equipment, access devices, and IP/MPLS infrastructure throughout Central Florida. The technician will work at customer premises and network sites while supporting commercial, business, and select residential customers. Responsibilities:

• Install, maintain, configure, and troubleshoot HFC, IP/MPLS, fiber, CPE, and network/access equipment
• Perform HFC proof-of-performance testing, CLI testing and repair, and forward/return path troubleshooting
• Support VoIP, SIP, TDM, IPTV, and other voice/data services
• Maintain and troubleshoot long-haul and metro transport network components
• Splice and troubleshoot coax, CAT5/6, and fiber-optic cabling
• Install, test, adjust, and repair cable transmission and distribution systems
• Perform signal/noise, MER, BER, optical power, and signal-level testing
• Configure network equipment and monitor capacity, including ports, transport circuits, and bundles
• Provide Level 2 technical support and "smart hands" assistance to Network Engineers and the NOC for IP/MPLS troubleshooting, break/fix, and optimization
• Install new customer services and restore services during outages
• Maintain accurate network and electronic ticket documentation
• Identify and resolve NESC violations
• Communicate professionally with commercial customers, IT teams, and internal technical teams

Requirements:

• Bachelor's degree in Engineering, Computer Science, or related technical field preferred
• CCNA or JNCIA certification preferred
• Technical education or industry training related to CATV, telecommunications, networking, or equivalent professional experience required
• 5+ years of CATV/HFC experience as a Network or Line Technician required
• Strong hands-on experience with HFC proof-of-performance testing, CLI testing/repair, and forward/return signal troubleshooting
• Strong networking experience, including configuration and troubleshooting of CPE and network access equipment
• Experience assisting NOC and Network Engineers with network and customer circuit provisioning
• Experience installing and augmenting network equipment and performing OSP/CPE installations
• Ability to work with NOC, Network Engineers, and customer IT teams to test and turn up circuits
• Experience managing Moves, Adds, Changes, and Deletions (MACD) for network/customer services
• Knowledge of OSHA, NESC, and NEC requirements
• Excellent troubleshooting, communication, customer service, and organizational skills
• Ability to translate customer/business needs into technical requirements and configurations
• Ability to work independently and effectively prioritize responsibilities
• Valid driver's license and acceptable driving record
• Ability to climb ladders/bucket trucks, lift 70+ lbs., use hand tools, and work near power lines
• Ability to work in confined spaces, including crawl spaces and attics, and in inclement weather
• Ability to safely operate a company vehicle
• Must meet applicable background screening and drug-testing requirements
• Ability to speak, read, and understand English
• Ability to support a 24/7/365 operation, including on-call coverage, after-hours/weekend work, outages, mandatory overtime, and emergency schedules during severe weather or natural disasters