POSITION SUMMARYThe Property Associate supports the operations and financial performance of an assigned portfolio in accordance with the terms of the management agreements and Kiemle Hagood policies, procedures and standards. They assist with day-to-day property management activities and begin developing client, owner, and tenant relationship management skills, serving as a point of contact with guidance and oversight.
Property Associates are in a foundational learning role, acquiring knowledge of building systems, lease administration, and financial processes while developing the skills necessary to manage a portfolio independently. They are expected to deliver accurate, timely work, demonstrate strong attention to detail, and actively grow their problem-solving and organizational abilities.
Property Associates work closely with and under the guidance of their Portfolio Manager, who provides direction, mentoring, and approval on key activities, including all leasing activity in accordance with state licensing regulations. This role is the primary entry point into the property management career path at Kiemle Hagood.
Property Associates are required to complete the Kiemle Hagood University (KHU) training program and obtain their Real Estate License, when applicable, within 90 days of assuming the role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Owner & Tenant Relations
- Serve as the primary contact for owners and tenants within their assigned portfolio; maintain regular communication and respond to issues promptly
- Build and maintain positive owner and tenant relationships under the mentorship and guidance of the Portfolio Manager
- Handle routine tenant service requests and inquiries; escalate complex issues to the Portfolio Manager
- Support move-in and move-out processes including condition reports and documentation
Financial Management
- Assist in preparing monthly owner reports for Portfolio Manager review prior to delivery
- Support budget preparation by gathering property data and documentation as directed by the Portfolio Manager
- Assist with lease administration tasks including file maintenance and lease abstraction
- Coordinate and follow up on tenant delinquencies and payment corrections
- Assist Administrative Assistant with Coding invoices, maintaining accuracy and timely completion
Property Operations
- Conduct regular property inspections; document findings and communicate observations to the Portfolio Manager
- Coordinate and follow up on work orders, maintenance requests, and vendor activities for assigned properties
- Assist in obtaining vendor bids as directed; maintain organized records of bid documentation
- Ensure life safety equipment records and emergency procedures are current for assigned properties
- Keep the Administrative Assistant informed of property activity and material changes
Leasing
- Assist with leasing and renewal activity for assigned properties under the direction of the Portfolio Manager
- Review all leasing documents and terms with the Portfolio Manager prior to execution, in accordance with state licensing regulations
Other
- Perform other duties, responsibilities, and special projects as assigned by the Director of Commercial Property Management.
QUALIFICATIONS & SKILLS
- Associate or bachelor’s degree (minimum 2 years) in a related field, or equivalent experience in property management, real estate, or a related industry
- Complete the Kiemle Hagood University (KHU) training program and obtain Real Estate License within 90 days of starting position
- Basic familiarity with commercial real estate or property operations preferred
- Strong written and verbal communication skills
- Highly organized with the ability to manage multiple properties, tasks, and competing priorities
- Detail-oriented with strong follow-through and execution focus
- Customer service mindset; professional, responsive, and relationship-oriented
- Entry-level financial awareness; comfortable with invoices, reports, and basic budget support tasks
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Willingness and eagerness to learn and grow within a structured team environment
PROFESSIONAL ATTRIBUTES
- Professional appearance and demeanor
- Strong organizational and multitasking abilities
- Ability to prioritize workload and adapt to changing demands
- Demonstrates a proactive learning mindset; actively develops knowledge of commercial property management principles, including market rents, leasing practices, building systems, lease structures, and financial reporting
- Receptive to feedback and committed to growth through training, mentorship, and team collaboration
- Demonstrates accountability for assigned tasks, deadlines, and accuracy of work
MENTAL & PHYSICAL REQUIREMENTS
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Ability to maintain attention to detail while learning and executing assigned responsibilities
- Ability to think critically, ask questions, and take appropriate action with guidance when addressing tasks and property-related issues
- Sitting – approximately 65%; Walking/Bending – approximately 35%
- Valid driver’s license with a good driving record and reliable transportation
BENEFITS
Insurance- medical insurance, vision insurance, dental insurance, life and AD&D insurance, and long-term disability insurance. Company provided dollars to use towards medical, dental and vision. Retirement Plans- eligible after 1000 hours of service. Vested immediately. Company matches up to a set amount each year. Vacation- lump sum to begin the following month of hire to equal 10 hours per month. (3 weeks) Paid Holidays- 9 paid holidays per year.Sick Pay- 0.038462 hours of sick per hour worked (on average 10 days per year). Up to 80 hours carryover each year.
ADDITIONAL COMPENSATION
CommissionsDiscretionary bonusesMileage reimbursementCell phone allowanceManagement referral