As a vital asset to Dogwood, our team members play a crucial role in delivering exceptional financial services through our branches and online offerings across the Carolinas and Tennessee. With deep roots in the communities we serve, we pride ourselves on being an employer of choice. At Dogwood, our core values of love and respect shine through in every aspect of our work. We are a dedicated team, committed to making a meaningful impact on the lives of our customers and communities.
Position Summary:
The Commercial Relationship Specialist provides administrative, production, portfolio management, and compliance support to Market Executives and Commercial Bankers. The Commercial Relationship Specialist delivers exceptional customer experience during every interaction and ensures adherence to standards and regulatory requirements. They interact directly and indirectly with clients, fulfilling requests made on behalf of the bankers they support loan closings, deposit account openings, collateral and documentation, and account maintenance and management. Commercial Relationship Specialists demonstrate a high standard of client care, actively listen to clients to understand their needs, and take ownership of problems and issues. They assist bankers in maintaining relationships and contact plans for the client base. They ensure relationships are expanding and retained through referral to partners and affiliates, exceptional service delivery, and application of product and process knowledge. They work closely with other support groups as needed to assist Bankers (such as Underwriters, Analysts, Risk Management and Operations).
Key Responsibilities:
- Assists lenders with loan underwriting to help ensure documents are completed in an accurate and timely manner.
- Assists lenders with loan documentation except clean-up and provides administrative support to the Bank's lenders as needed.
- Assists customers with general loan inquiries, specifically payment information.
- Understands loan packages and documentation to assist lenders with thoroughness and clearing of exceptions.
- Assists lenders with relationship summaries, customer exposure limits, and pulling credit reports.
- Knowledge of commercial deposit cash management solutions to assist in onboarding and servicing client relationships.
- Makes necessary General Ledger entries to assist customers with the transfer of funds or making payments.
- Has responsibility for confidential and time-sensitive material.
- Assists with planning and organizing a variety of public relations projects.
- Responsible for tracking customer referral programs.
- Responsible for the tracking of employee referrals and incentive programs, including but not limited to merchant services, insurance, and investments.
- Assists in the management of non-interest income vendors.
- Assists lenders throughout the loan origination process, including communication with lawyers.
- Coordinates with lenders on portfolio management to include maturing loans, servicing, etc.
- As applicable, responsible for creating CIF records and opening deposit accounts.
- Performs other duties as assigned.
Additional Responsibilities:
- Adheres specifically to all Bank policies and procedures, Federal and State regulations and laws.
- Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
General Qualifications:
- Must be a high school graduate or possess equivalent experience.
- A minimum of 2 years of secretarial or executive assistant experience is preferred, preferably in a financial institution. Hands-on banking experience is a definite asset.
- Proficient typing, calculator, and word processing skills are required.
- Must have the ability to work under pressure, meet deadlines, and keep confidential information. Organization and efficiency are an essential aspect of this position. Proficiency with excel and word is required.
- Knowledge of Jack Henry or other similar experiences will be beneficial.
- A valid driver license of the state in which they reside.
Physical Requirements:
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
Essential Responsibilities:
- Other duties as assigned
- Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)