Why Us?At Paul Davis Restoration we’re more than a company — we’re a team, and we are a community. We believe in empowering our team members, exceeding client expectations, and delivering best-in-classservice to our partners. Our success is built on a culture of innovation, collaboration, and a relentless drive to be the best in the business.If you’re ready to lead a team, redefine industry standards, and achieve career-defining success, we want to hear from you.
Basic Functions:
· Retain, Prospect and Recruit New Strategic Business Relationships
· Grow and Foster relationships with strategic business accounts.
· Onboard and train business relationships
· Create Service Level Agreements with Strategic Business Relationships
· Takes responsibility for communicating to key accounts regarding ongoing projects
· Supports and assists the overall Paul Davis Team
· The Sales and Marketing Account Manager will be expected to take on additional responsibility over time based upon their desire, initiative & performance
Basic Requirements:
· Associate or bachelor’s degree is desired especially in area of Sales, Marketing and Communications
· Experience in marketing, sales, and customer service.
· Highly Organized and versed in prioritization of tasks.
· CRM experience (Salesforce, Luxor, ect.)
· High level written and verbal communicator
· Deal Maker/ closer
· High aptitude in Microsoft office suite
· Dependable transportation
· Smart Phone
· Appropriate Attire
· Fun and Outgoing Personality
· Driven by Results and Growth
Evaluated On:
· Results of New Accounts brought on by the Sales and Marketing Account Manager
· Relationship and Growth Penetration of active current accounts
· Activities in Luxor
· Follow up and Follow Through
· Commitment to entire Paul Davis Team
· Relationships with Vendors and Subcontractors
· Culture and over all attitude
· Skill Development Goals
· Performance in alignment with the job description
· Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise
Overall Primary Duties:
· Face to Face activities with current and new strategic business relationships
· Coordinate Meetings, Lunches, and presentations to educate and probe for win/ win/ win relationships.
· Be the Face of Paul Davis at Associations, Chamber Events, Community Events and commit to being on different committees.
· Be the Hunter and Retainer for Sales with a strong pipeline.
· Retain lasting relationships with key accounts to capture new revenue through new and existing relationships.
· Create and follow Sales Budget weekly, monthly and yearly.
· Keeps Luxor updated with all activities, accounts, companies and contacts (but not limited to)
· Work directly with the Vice President of Sales and Marketing
· Work directly with Sales and Marketing Team
· Work directly with the General Manager
· Work directly with Team Leads and Operations Teams to ensure a positive client experience.
· Grow the Account Relationships based on sales from prior years
· Set proper expectations with accounts
· Recruit new key accounts that align with the Paul Davis way.
· Build, create and execute Service Level Agreements with new accounts
· Teach, Train and Onboard New and Existing Accounts
· Teach, Train and Onboard the Paul Davis Team with New Accounts
· Brand the Paul Davis name by being involved in Association, Chambers and the Community and being committed to boards or committees.
· Review, Update and Manage RMS and Luxor software
· Find and validate key accounts needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on client’s willingness to recommend us to friends and family when work is complete.
· Supports ERTPMs and RPMs in setting proper expectations with clients.
· Support’s ERTPM’s and RPMs in Obtaining (where applicable) and ensure collection of all
work authorization and other documentation from clients for all services.
· Review all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS regarding key accounts.
· Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).
· Coordinates, monitors, and supervises client experience (NPS) on a project-by-project basis and as a whole over all for the account.
· Monitors SEO, Google ad, Pay per Click, website and local service ads
· Support ERTPM’s and RPMs in communicating and building trust throughout each project.
Secondary Duties:
· Maintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow up.
· Participate in on call rotation.
· Participate in Sales and Marketing events
· Manage Emergency Preparedness Plans for Accounts
· Professionally handle and resolve all complaints in a timely fashion.
· Work directly with the Sales and Marketing Team to build long lasting relationships with accounts.
· Provide feedback to other management based on observations from the field and the relationship.
· Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time.
· Attend Bi-Weekly Sales and Marketing Team Meetings
· Attend Bi-Weekly GS&R
· Share your office365 calendar with your supervisor on an ongoing basis.
· Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)
High Level Job Responsibilities Include:
· Participate in emergency services when an “All Hands-On Deck” scenario arises.
· Participate in ongoing problem solving and practicing continuous improvement of the department and company.
· Participate with on-site visit when a loss comes in and support account and team to deliver best in class results.
· Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.
Hours:
· This is a full-time position.
· Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.