Commercial Servicing Specialist

The Commercial Servicing Specialist leverages a comprehensive understanding of commercial standard operating procedures to support the daily servicing needs of all commercial loans. This role is responsible for ensuring full compliance with all Credit Union lending policies and procedures, while maintaining accurate, timely, and high‑quality servicing operations.

• Perform post loan funding quality control of loan documentation, including modifications and amendments, in core system
• Populate core system with Covenant Compliance data
• Review UCC reports to file continuation and modifications, distribute tax monitoring reports to team, responsible for insurance tracking and reporting
• Collaborate with Commercial Lenders, Underwriters, and others on Commercial loan transactions, and respond to phone and email inquiries related to loan servicing
• Prepare supporting documentation for loan transactions in a timely manner, concluding with post-closing reviews
• Ensures loans are booked into core application and ensure accurate information regarding term loans, rate options, changes, re-pricings, advances, pay-downs and the accuracy of monthly statements are represented properly on the loan servicing system
• Generate reports as requested for management review and approval
• Perform other related duties as assigned
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Required

• High-School diploma or equivalent
• Minimum 2 years of experience with commercial, familiarity with credit/compliance policies and procedures, loan analysis or other directly related experience
• Ability to use standard office and or banking equipment and systems; working knowledge of Microsoft Office
• Knowledge of laws and regulations governing business and consumer loan servicing practices as well as collection practices
• Knowledge of LaserPro Documents required for Commercial loans including releasing liens
• Proficiency in all facets of commercial lending to include the origination of commercial credit facilities such as lines of credit, term loans and commercial real-estate, and knowledge of commercial loan documentation and collateral
• Ability to maintain confidentiality
• Ability to collaborate
• Accuracy and detail-orientation
• Effective oral and written communication skills
• Ability to work effectively on-site in at Herndon, VA and equally effectively remotely

Preferred

• Loan processing experience, Laserpro, or similar system
• DNA/Fiserv preferable but not required
• CRM Software

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.