Communication Specialist 2 (070450)

Reporting to the Director of Communications, the Communication Specialist 2 in the Department of Public Services (DPS) will serve as an extension of the Executive Communications Division to assist in managing communication efforts, including, media inquiries, data analysis, reporting and content creation.

• Educational/Experience Requirement

• Bachelor''s degree OR

• Alternative education and experience will be considered

• 10 years of experience in written and verbal communication, data analysis, communication strategy, along with specialized program development & implementation.

• Experience in public speaking in front of various audiences such as internal and external stakeholders, Executive staff and media.

• Graduate degree preferred in Communications or Journalism

• Required Knowledge

• Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Strong interpersonal skills with the ability to work collaboratively across teams.

• Required Tasks

• Assist in developing strategy and communications efforts that improve earned media placement for the department and its divisions.

• Provide communication support to the Director of Communications and DPS directors.

• Chief support activities include:

• Strategic communication planning

• Write press releases, construction announcements, talking points and other related materials as directed by the director of communication

• Develop and track key performance indicators for the department

• Coordinate with Communication Director and communication team by attending weekly communication call.

• Maintain clear and open lines of communication between the office of communication and DPS.

• Field and research media inquiries

• Arrange for content, design updates & modifications to the DPS website and any other electronic communication method

• Write, compile, edit and distribute the monthly departmental newsletter

• Assist with content creation for social media

• Create and support the Department of Public Services brand

• Develop recommendations for policy and practices that enable DPS to realize the value of effective internal and external social networking

• Coordinate and participate in special events

• Communicate with local organizations and government officials, as needed

• Required Knowledge

• Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Strong interpersonal skills with the ability to work collaboratively across teams.

• Required Tasks

• Assist in developing strategy and communications efforts that improve earned media placement for the department and its divisions.

• Provide communication support to the Director of Communications and DPS directors.

• Chief support activities include:

• Strategic communication planning

• Write press releases, construction announcements, talking points and other related materials as directed by the director of communication

• Develop and track key performance indicators for the department

• Coordinate with Communication Director and communication team by attending weekly communication call.

• Maintain clear and open lines of communication between the office of communication and DPS.

• Field and research media inquiries

• Arrange for content, design updates & modifications to the DPS website and any other electronic communication method

• Write, compile, edit and distribute the monthly departmental newsletter

• Assist with content creation for social media

• Create and support the Department of Public Services brand

• Develop recommendations for policy and practices that enable DPS to realize the value of effective internal and external social networking

• Coordinate and participate in special events

• Communicate with local organizations and government officials, as needed