Communications Coordinator

Title: Communications Coordinator

Department: Communications

Reports to: Associate Vice President of Marketing

Direct Reports: Communications Interns (as applicable)

Summary:

Reporting to the Associate Vice President of Marketing and working in close partnership with the Orchestra communications team, the Communications Coordinator supports the execution of organic social media for The Philadelphia Orchestra, assists with public relations activities, including drafting media materials and conducting targeted media outreach, and provides administrative support for institutional communications related to development, landmark stewardship, leadership, and other organization-wide announcements. The Coordinator also coordinates logistics for the Orchestra's broadcast partnerships and contributes to the internal communications newsletter. Additional responsibilities include distributing press releases, maintaining media credentials and press lists, and assisting with the development and publication of blogs.

The role requires strong organization, attention to detail, and the ability to manage many recurring tasks and deadlines.

Essential Functions:

Orchestra Social Media

• Execute organic social media activities for The Philadelphia Orchestra, including maintaining the content calendar, drafting captions, and scheduling and publishing posts.
• Capture in-the-moment content, including iPhone recordings and story posts, at concerts and events.
• Monitor social media inboxes, comments, and tagged posts, and conduct social listening.
• Maintain link-in-bio and story highlights.
• Create guest artist graphics and other social media assets.
• Compile monthly social media analytics and quarterly YouTube analytics, prepare Orchestra social metrics for regular meetings, and conduct quarterly reviews of competitor social media activity.
• Recommend organic social media posts for paid amplification based on content performance, audience engagement, and organizational priorities.

Institutional Social Media

• Assist with drafting and publishing content to the Philadelphia Orchestra and Ensemble Arts LinkedIn page.

Public Relations Administration

• Maintain the Orchestra and institutional writing calendar of press releases and media alerts.
• Assist with media pitching for Orchestra stories, including event listings and outreach to local media ahead of key concerts and events, in coordination with the communications team.
• Assist with drafting Orchestra press releases and media alerts, including preparing initial drafts for select announcements, and support the development of talking points for Orchestra interviews.
• Distribute Orchestra and institutional press releases and media alerts and publish releases to the website.
• Maintain the online press kit, Orchestra and institutional press lists, and quote sheet.
• Coordinate media ticket requests and credentialing for Orchestra concerts and institutional events.
• Assist with influencer outreach for Orchestra concerts and events, and monitor influencer engagement, posts, and coverage.
• Collect and log media clips for The Philadelphia Orchestra and contribute them to press reports.
• Compile Orchestra assets in digital asset management system (DAM) for broadcast and digital distribution.
• Enter photo and concert duty assignments into venue management tool.
• Participate in PR concert duty rotations, including coordinating photographers and video crews and greeting media.
• Provide administrative support for Orchestra and institutional communications activities.
• Assist with recruitment, onboarding, and coordination of communications interns and co-ops, as applicable.

Broadcast Partnerships

• Coordinate artist and musician interviews.
• Coordinate logistics with broadcast partners.
• Enter broadcast information into the Orchestra's artistic planning and scheduling software.
• Track broadcast partnership activity and maintain organized DAM folders with programs, photos, and broadcast files.

Additional Responsibilities

• Support production of the internal staff newsletter by contributing Orchestra news, broadcast listings, and media coverage, and providing backup support for drafting and distribution.
• Publish institutional and Orchestra blog posts to the website.
• Maintain organized files in the team's shared file structure and project management system.
• Perform other duties as assigned.

Education/Experience:

Bachelor's degree in public relations, communications, or related field preferred. At least one year of relevant experience in public relations, communications, or social media preferred. Relevant internships and equivalent combinations of education and experience will be considered.

Knowledge/Skills/Abilities:

• Experience creating and publishing content on social media platforms, including Instagram, Facebook, YouTube, and LinkedIn.
• Strong writing, editing, and proofreading skills, with a basic understanding of media relations and pitching.
• Strong organizational and time management skills, with the ability to prioritize multiple assignments and meet deadlines.
• Proficiency with Microsoft Office and the ability to quickly learn and adapt to digital platforms and project management tools. Basic knowledge of graphic design and video editing tools preferred.
• Strong interpersonal and communication skills, with the ability to work collaboratively as part of a team.
• Knowledge of and interest in classical music preferred.

Working Conditions:

Routine for office environment. The employee will be required to perform the essential functions of the job during evening and weekend concerts and other events.

Resume and cover letter are required when applying for this position.

About The Philadelphia Orchestra and Ensemble Arts

The Philadelphia Orchestra and Ensemble Arts bring together one of the world's preeminent orchestras with the iconic venues that have anchored Philadelphia's cultural life for nearly 170 years. As owner and operator of the Academy of Music, Miller Theater, and the Kimmel Center for the Performing Arts, and the programming partner for the historic Forrest Theatre, the non-profit organization serves as a cornerstone of the city's artistic and civic identity, welcoming one million people annually to a vibrant constellation of stages across Center City.

Representing both the world-renowned Philadelphia Orchestra and a dynamic roster of resident partners and visiting artists, the Ensemble Arts spaces host more than 1,000 events annually that represent a wide range of programming, including Broadway, classical, comedy, theater, jazz, dance, and family presentations, reflecting and serving the breadth of the region's communities. Through innovative programming, robust educational initiatives, a deep commitment to diverse communities, and expanding digital platforms, The Philadelphia Orchestra and Ensemble Arts acts as a convener and civic partner, bringing people together, fostering dialog, and creating an expansive, inclusive future for the arts in Philadelphia and beyond.

The Philadelphia Orchestra and Ensemble Arts is an equal opportunity employer. All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, ethnicity, veteran or disability status.

Employees are expected to be able to perform the essential duties and responsibilities of this position, with or without job modification/reasonable accommodation. If an employee believes a job modification/reasonable accommodation is needed, please contact Human Resources so that a review can be conducted. The organization strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.