Communications, Emerging Talent Intern (Fall)

Position at Metro-North Railroad

Department: Internal Communications

Location: 420 Lexington Avenue, New York, NY 10170

Position Title: Communications, Emerging Talent Intern

Hourly Rate: $21.00 (Graduate)

All internship positions are onsite and require regular, in-person attendance at the designated work location.

OVERVIEW OF DEPARTMENT:

The Operations Support & Organizational Resiliency team plays a critical role in ensuring smooth, safe and efficient operations across Metro-North Railroad, with a focus on both internal and external communications. We manage strategic projects, events, and customer and employee communications to support the railroad's mission of providing safe and reliable service.

OSOR leads and supports initiatives that showcase Metro-North as a great place to work and enhance accessibility to key communications.

The intern will support the communications team on a variety of ongoing internal and external projects and communications. Projects will include the creation of content for employee and customer newsletters, social media, intranet and employee screen updates, event communications, and other active campaigns. Projects will include video and photo support for events, and agency-wide initiatives.

RESPONSIBILITIES:

• Overseeing customer-facing touchpoints managed by MTA HQ, including social media content, web pages, PA announcements, and email notifications.
• Producing the weekly employee newsletter.
• Managing digital screen content creation and distribution.
• Producing the quarterly customer-facing newsletter.
• Supporting strategic projects such as fare policy updates, fare evasion initiatives, and agency policies.
• Collaborating with internal stakeholders to highlight departmental accomplishments, milestones, and successes, as well as assisting with communication of challenges, or operational hurdles.
• Assist with general administrative tasks related to the communications team.
• Provide video and photo support for internal and external events.

PROJECTS:

• Updating and maintaining the employee intranet.
• Developing content for social media channels.
• Assisting with employee communications.
• Strengthens brand and agency messaging.

REQUIRED QUALIFICATIONS:

• Proficiency in Microsoft Office Suite is a must.
• The candidate should possess organizational, analytical and communication skills.
• The candidate should be able to work well under pressure and prioritize tasks effectively.
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.
• Excellent written and verbal presentation skills.
• Basic graphic design and multimedia skills (Photoshop, Canva, video editing).
• Familiarity with social media platforms and digital communication tools.
• Project management and research skills with adherence to deadlines.
• Must be able to maintain and protect confidentiality.

REQUIRED EDUCATION:

• Matriculated in a graduate program in good standing with at least 2.8 GPA
• Major(s) Preferred: Communications, Public Relations, Journalism, Marketing, Media Studies, Graphic Design, Web Design/Development, or related field.

All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.