Communications Manager, Transportation Communications

Amazon"s transportation network is one of the most innovative logistics operations in the world, and the stories within it are ones that resonate with customers, communities, and industry observers alike. From last-mile delivery to line haul, intermodal, supply chain, and global logistics, this role puts you at the center of shaping how the world understands Amazon"s transportation investments and innovations.

As Communications Specialist, Transportation Communications, you will own the proactive narrative for Amazon"s transportation portfolio. You won"t just amplify existing stories; you"ll uncover new ones, sourcing data to support your approach, building storytelling opportunities from the ground up, and working across communications teams and business lines to bring them to life through earned, owned, and social media, third-party voices, and strategic partnerships.

You"re a proactive storyteller who sees opportunity where others see complexity. You can take a dense operational topic and turn it into a narrative that lands with media, stakeholders, and the public. You think both globally and locally, understanding that a story about a single Delivery Service Partner can illustrate a broader network-wide investment. You generate ideas relentlessly, and when one doesn"t land, you learn from it and come back with something better. You look around corners, anticipating where a story could go and how to sequence announcements for maximum impact. You aren"t afraid to push back, challenge assumptions, or debate strategies with leaders at every level, because you know that"s how good work becomes great.

You"ll also support issues-related communications across the transportation portfolio, serving as a go-to source of sound judgment and strategic counsel - with a keen eye of looking around corners. When challenges arise, you"ll partner with issues managers to develop timely, well-informed responses - and when the moment calls for it, step in to lead the response, helping the business stay ahead of potential headwinds while keeping the focus on the long-term narrative.

This is a strong independent contributor role that reports into the Core Operations Communications team within the Global Operations and Workplace Reputation team.

Key job responsibilities

• Develop and execute proactive, integrated communications strategies across the transportation portfolio, identifying compelling stories and building campaigns that elevate Amazon"s transportation narrative.
• Build and maintain cooperative relationships with media outlet representatives, engaging regularly to secure impactful coverage and shape how Amazon"s transportation investments and innovations are understood externally.
• Partner with cross-functional stakeholders across relevant business lines, public policy, legal, and communications to prioritize storytelling initiatives, making smart trade-offs on timing, effort, and deliverables while establishing clear and measurable success criteria.
• Identify and assess reputational and sentiment risks across the transportation space, establishing protocols and engaging the right partners to take timely, appropriate action.
• Author and review high-quality written materials - including narratives, communications plans, and business documents - providing guidance on writing excellence and ensuring alignment with team and organizational goals.
• Support issues management efforts across the transportation portfolio, serving as a go-to source of context and strategic counsel for issues managers. When challenges arise, you"ll partner to develop timely, well-informed responses - and when the moment calls for it, step in to lead.

A day in the life

You might start your morning reviewing media coverage and industry news across logistics and transportation to spot emerging storylines or brief a leader ahead of an announcement. By midday, you could be working with relevant business line team to understand a new intermodal initiative and brainstorming how to bring that story to life for external audiences. In the afternoon, you may connect with media contacts to pitch a feature on Amazon"s delivery network innovations or align with policy and legal partners on messaging for an upcoming milestone, then close out by reviewing campaign metrics and updating your communications roadmap to keep programs on track.

About the team

We"re a team of strategic communicators responsible for telling the story of how Amazon gets people their packages - from the first mile to the last. We work across organizational boundaries to develop integrated communications strategies that inform, engage, and build trust with the audiences that matter most. We use data to shape our decisions, and we anticipate and mitigate reputational headwinds through cross-channel efforts. We value thoughtful collaboration, creative problem-solving, and a commitment to getting the details right.

We"re building for the long term - investing in mechanisms, relationships, and talent that will scale as Amazon grows. If you want to do meaningful work alongside colleagues who care deeply about their craft and support each other"s growth, this is the team for you.