Job Title: Communications Specialist
Job Code: MS 167035
Client: State of Mississippi – MDCPS
Location: Jackson, Mississippi – 100% Onsite
Work Location: 750 North State Street, Jackson, MS 39202
Duration: Through October 31, 2027
Work Hours: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)
Closing Date: October 19, 2026, at 2:00 PM
Position Overview
The Mississippi Department of Child Protection Services (MDCPS) is seeking a Technical Communications & Creative Services Specialist to support the Communications Department and MIS Division. The role combines technical writing, graphic design, digital communications, project coordination, documentation management, UX/UI support, and federal compliance documentation for the Comprehensive Child Welfare Information System (CCWIS).
The selected candidate will translate complex technical and business information into clear documentation, accessible visual materials, training resources, and communications deliverables.
Required Skills
- Bachelor’s degree or higher in a related field, such as Information Services, English, or Communications.
- 7+ years of communication, organization, and time-management experience.
- 7+ years of writing, editing, and visual communication experience.
- 7+ years of process optimization and internal documentation experience.
- 7+ years of independent work and cross-functional collaboration.
- 5–7 years of professional experience in graphic design, digital media, or communications.
- 5–7 years of experience with:
- Microsoft Office: Word, Excel, PowerPoint
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- Adobe Creative Cloud: Illustrator, Photoshop, InDesign
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- Microsoft SharePoint and Teams
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- Smartsheet, Confluence, Lucidchart, and SAP Business Network
Preferred Skills
- Experience with information systems, cloud technologies, data analysis, or technology implementation projects.
- Knowledge of UX/UI design and user experience improvement.
- Experience with Web Content Accessibility Guidelines (WCAG).
- Experience developing communications related to child welfare.
Key Responsibilities
Project Management and Collaboration
- Support the PMO and agency divisions with project coordination and documentation.
- Coordinate timelines, resources, and workflows to deliver projects on schedule.
- Collaborate with IT teams, project managers, business analysts, vendors, and agency stakeholders.
- Support strategic communications planning and monitor project progress.
Digital Communications and Graphic Design
- Create print and digital materials, including infographics, presentations, whitepapers, and eBooks.
- Develop content for websites, social media, and other digital platforms.
- Maintain brand consistency and monitor communications performance metrics.
- Ensure digital materials comply with applicable accessibility standards, including WCAG.
Technical Writing and Documentation
- Develop deployment guides, system configuration documents, operational procedures, and technical documentation.
- Create user guides, training manuals, job aids, online help content, and knowledge-base materials.
- Review user feedback and project metrics to recommend content and UX improvements.
Information Governance and File Management
- Establish and maintain document repositories using tools such as SharePoint and Smartsheet.
- Manage document naming conventions, version control, indexing, traceability, and documentation standards.
- Coordinate a statewide document-scanning project across county and state offices.
- Conduct periodic audits of document organization and retrieval processes.
CCWIS and Federal Compliance
- Prepare and maintain documentation required for CCWIS compliance and federal approval.
- Support Advanced Planning Documents (APDs), Operational APDs (OAPDs), supporting narratives, and federal review responses.
- Document system architecture, modular design, functionality, and implementation methods in support of applicable federal requirements.
Primary Skills
Technical Writing, Communications, Graphic Design, Adobe Creative Cloud, Photoshop, Illustrator, InDesign, Microsoft Office, SharePoint, Teams, Adobe Workfront, Google Workspace, Smartsheet, Confluence, Lucidchart, SAP Business Network, UX/UI, WCAG Accessibility, Documentation Governance, Project Coordination, CCWIS, APDs, OAPDs, and Federal Compliance Documentation.
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