Community Ambassador

Community Ambassador

Location: Richmond Hill, GA, United States

Date Posted: Sep 28, 2026

Job ID: 2608788

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Description

Job Overview:

The Community Ambassador serves as the primary face and voice of Heartwood. Acting with hospitality-minded warmth, this role ensures every resident, stakeholder, prospective homebuyer, or visitor experience deep community connection from their very first interaction. The Ambassador manages daily front-desk operations, provides administrative support to management, assists with community lifestyle programming, and maintains operational efficiency across administrative functions.

Your Responsibilities:

• Greeting & Hospitality: Greet, assist, and provide a warm welcome to owners, residents, stakeholders, prospective buyers, and guests.
• Front Desk Operations: Responsible for front desk operations, which include handling phone calls, addressing email inquiries, and offering information about the Master Planned Community, Governing Documents, estoppel requests, design review application processes, amenities, and programs.
• Onboarding & Records: Assemble welcome packets for new residents and owners, create and organize records, and perform routine database updates and audits, including within the access control system.
• Event & Lifestyle Collaboration: Collaborate with the Lifestyle Director and key stakeholders in the planning, registration, organization, and implementation of community events and programs. Attend events and programs, interacting with attendees to foster positive relationships and collaboration.
• Meeting Preparation: Assists in the preparation and set-up of Board, Annual, and Committee meetings.
• Communications: Support in the drafting and distribution of the Association's communications and newsletters.
• Management Reporting: Initiate preparation of management reports and inspection reports.
• Facilities & Inventory: Uphold facility cleanliness and presentable standards, monitor inventory, re-order supplies, and complete daily checklist procedures.
• Financial Processing: Process incoming mail, prepare accounts payable invoices with matching work orders and receiving tickets. Stamp/pre-code invoices for Manager approval.
• Cash Management: Maintains logs for cash transactions and sales, as applicable, preparing weekly bank deposits.
• Additional Duties: Other duties as assigned and required.

Skills and Qualifications:

• Education & Experience: Associate degree with concentration in Business Administration, Hospitality, or equivalent combination of education and experience. 3 to 5+ years of related customer service or administrative experience preferred.
• Customer Service Excellence: Strong working knowledge of customer service and hospitality principles, with excellent interpersonal, office management, and phone communication skills.
• Software Proficiency: Intermediate computer literacy in Microsoft Windows/Office Suite and comfortable managing resident databases and access control systems.
• Administrative Capabilities: Self-starter with strong administrative background, basic bookkeeping skills, and the ability to prioritize work with minimal supervision.
• Must possess strong administrative background with basic bookkeeping skills.
• Three (3) to Five (5) plus years of related work experience.
• Preparation of Estoppels, Account reconciliation knowledge.
• Strong working knowledge of customer service principles and practices.
• Excellent interpersonal, office management and communications skills.
• Self-starter with excellent communication, interpersonal and customer service and telephone skills.
• Computer Literacy: Intermediate proficiency in Microsoft Windows software.
• Ability to prioritize work with minimum supervision.

Physical Requirements:

Physical demands include ability to lift up to 50 lbs.

Standing, sitting, walking and occasional climbing.

Required to work at a personal computer for extended periods of time.

Talking on the phone for extended periods of time.

Ability to detect auditory and/or visual emergency alarms.

Ability to work extended/flexible hours, weekend, and attend Board meetings as required.

Driving when necessary.

Schedule: Open Availability including Nights and Weekends

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $24.00 - $28.00 hourly

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

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