Community Assistant

Community Assistant (CA)

Job Summary

The ideal resident for a CA position should be positive, enthusiastic, self-starting individual who thrives to have the residents achieve the best experience in apartment community living. Must be able to represent the student housing property in a positive light both when on and off the job. Marketing and/or business classes may be helpful but are not required.

Job Description

Leasing

• Greet prospective residents and provide information on floorplans, availability, amenities, and other information.
• Obtain lead information and continue follow-up procedures
• Ability to get familiar with the leasing process from application to lease signing.
• Understands and complies with Fair Housing Laws and all company rules and regulations.
• Offer input and suggestions regarding promotions.
• Monitor and post on social media.
• Assist in the distribution or delivery of marketing materials
• Assist with execution of housing fairs and other promotional events.
• Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, availability, lease expirations, square footage, etc.
• Completes market surveys as requested by the Property Manager, monitors area trends and stays current on the needs of prospective renters. Seek and analyze competitor marketing and sales materials both on and offline.

Administrative

• Assist residents with service requests. Enter service requests into the software and pass all service requests to maintenance personnel. Close work orders.
• Plans and implements social activities/gatherings in common areas
• Monitors the curb appeal and community appearance. Assists with the upkeep of these areas as needed. Alerts management or maintenance personnel of any known issues.
• Conducts follow-up with residents when necessary to ensure overall customer satisfaction.
• Maintains open and consistent communication with the Property Manager, Leasing Consultants, and the Maintenance team.
• Assist with move-in/move-out process (inspections, distributing key packets and literature, collecting rental payments and /or missing paperwork, etc.) as directly by management.
• Available during non-business hours to respond to lockouts and other minor service issues. *Compensation provided.

Other Requirements

While performing the duties of this job, the employee will need to travel from floor to floor and will need to travel outside between buildings in varying outdoor weather conditions. The employee will also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly use hands to operate office machinery and regularly be required to communicate effectively with others. Occasional lifting may be required.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, gender identity, sexual orientation, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

McKinney Properties, Inc. has been named a 2024 and 2025 Top Workplace by the Pittsburgh Post Gazette!