Priority Family care, is seeking a professional, compassionate, organized, and dependable Full-Time Patient Case Manager to assist patients with accessing healthcare benefits, housing resources, and community assistance programs. The ideal candidates will help patients navigate applications, connect with available resources, and obtain services needed to improve their quality of life. SPANISH SPEAKER A MUST.
Responsibilities:
- Assist patients with applying for Medi-Cal and Medicare benefits.
- Help patients apply for In-Home Supportive Services (IHSS)
- Schedule appointments and coordinate patient communications as needed.
- Verify and update patient demographic and insurance information.
- Assist patients with affordable housing applications and housing resources.
- Document telephone calls and patient interactions accurately.
- Provide excellent customer service while maintaining professionalism.
- Maintain patient confidentiality and follow HIPPA requirements.
- Help patients navigate Social Security and disability benefit applications.
- Communicate with medical offices, providers, and insurance companies as needed.
- Connect patients with food assistance programs, including CalFresh.
- Assist patients with transportation resources and medical transportation services.
- Help patients obtain community resources and social services.
- Follow up on applications, referrals, and pending benefits.
- Communicate with government agencies, healthcare providers, and community organizations.
- Maintain accurate patient case management records and documentation.
- Advocate for patients and help address barriers to accessing care.
Qualifications:
- Previous experience in case management, social services, or healthcare preferred..
- Knowledge of Medi-Cal, Medicare, IHSS, Housing programs, and community resources .
- Familiarity with Social Security and Public assistance programs.
- Strong communication and organizational skills.
- Ability to work with elderly, disabled, and underserved populations.
- Experience working in a medical office, clinic, or healthcare call center, a plus.
- Excellent verbal and written communication skills.
- Professional telephone etiquette.
- Basic computer skills and accurate data entry.
- Knowledge of HIPPA and patient confidentiality.
Preferred Experience:
Experience assisting patients with government assistance applications, housing programs, healthcare coverage, and social service referrals.
HOW TO APPLY:
Interested candidates may submit their resume for consideration.