Community Connect Liaison

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

CS IT Community Connect

Scheduled Weekly Hours

40

Starting Pay Rate Range

$64,355.20 - $80,454.40

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Community Connect Affiliate Liaison serves as the primary point of contact for the Community Connect Affiliates, driving successful use of Monument Health supplied technology at the Connect sites. This role develops strong relationships with the Connect customers through excellent communication, understanding their goals and priorities, and helping them affect change. In partnership with other Monument Health caregivers, including Provider and Clinical Outreach, the Community Connect Affiliate Liaison works to develop existing and potential relationships in the greater Monument Health catchment area.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

• Supportive work culture
• Medical, Vision and Dental Coverage
• Retirement Plans, Health Savings Account, and Flexible Spending Account
• Instant pay is available for qualifying positions
• Paid Time Off Accrual Bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials on qualifying positions
• Flexible scheduling

Job Description

Essential Functions:

• Establish and maintain regular bi-directional communication between Monument Health IT and Affiliates.
• Communicate upcoming system changes and upgrades.
• Conduct regular check-ins to assess technology utilization and identify optimization opportunities.
• Advocate for the Affiliate to ensure their business needs are understood.
• Serve as a liaison between Affiliates and Monument Health's Business/Operational groups when needed.
• Serve as an escalation point for issues, questions, and concerns.
• Educate and guide Affiliate on Monument Health IT processes and procedures.
• Facilitate or provide project management for IT-related projects for Affiliates when needed.
• Assist with needs assessments for potential Community Connect partners.
• Provide information about Community Connect capabilities and technical requirements to prospects.
• Support the Provider and Clinical Outreach teams in conversations with prospective affiliates when technical expertise is needed.
• All other duties as assigned.

Additional Requirements

Required:

Education - Bachelors degree in Related Field

Preferred:

Experience - 2+ years of healthcare IT and Epic Systems; Proficient with Microsoft Office, including Outlook, Excel, Word, Teams and PowerPoint

Physical Requirements:

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Job Category

Information Technology

Job Family

Business Systems

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

Regular

15 Corporate Services Division

Make a difference. Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.