Community Coordinator

Description

Trustwell Living is seeking an organized, personable Community Coordinator to support business office operations while creating a welcoming experience for residents, families, visitors, and team members. Reporting to the Executive Director or designee, you’ll combine administrative and accounting responsibilities with concierge services, community tours, and move-in coordination.

What You’ll Do

• Welcome and connect: Greet residents and guests, answer calls, respond to inquiries, and connect people with the support they need.

• Support business operations: Manage resident billing, accounts receivable, accounts payable, general accounting tasks, and payroll review for accuracy and timeliness.

• Support hiring and onboarding: Assist department leaders with recruiting, interview coordination, pre-employment screenings, new hire paperwork, orientation, and benefit enrollment.

• Showcase the community: Conduct tours, including weekends, collect prospective resident information, and maintain accurate inquiry records.

• Coordinate move-ins: Schedule arrivals, prepare welcome materials, and work with community departments to help new residents settle in comfortably.

• Keep residents engaged: Assist with weekend activities, newsletters, announcements, and communication about community events and services.

• Keep the office running smoothly: Coordinate mail, deliveries, correspondence, supply ordering, inventory, and expense tracking.

• Support the team: Provide oversight of assigned office staff and participate in Manager-on-Duty coverage and other community responsibilities as assigned.

• Support outreach and marketing: Attend outreach and marketing events as needed to assist the Executive Director, build community relationships, and introduce prospective residents and families to Trustwell Living.

What You’ll Bring

• High school diploma or GED; additional business or accounting training preferred.

• At least one year of office administration, bookkeeping, or related experience, or an equivalent combination of education and experience.

• Working knowledge of billing, accounts payable and receivable, payroll, and basic accounting principles.

• Experience with employee onboarding and human resources paperwork preferred.

• Strong computer, organizational, communication, and customer service skills.

• Sound judgment, attention to detail, and the ability to manage deadlines while protecting confidential information.

• A warm, professional approach and a passion for supporting older adults.

• Flexibility to work weekends and occasional hours outside the regular schedule.

• CPR/First Aid certification or ability to obtain within 90 days.

• Ability to meet the position’s physical requirements, including extended standing and walking, lifting 30 pounds regularly and up to 50 pounds occasionally, with or without reasonable accommodation.

Why Join Us?

At Trustwell, we believe in creating a work environment that fosters growth and satisfaction. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. By joining our team, you'll become part of a community that values care and compassion toward its senior residents. We strive to build an inclusive work environment that celebrates differences and empowers all individuals with opportunities to channel their entrepreneurial spirit.

Trustwell is an EEO employer. IND500

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.