Buffalo Toronto Public Media is your local source for television and radio - BTPM PBS, BTPM PBS KIDS, BTPM Create, BTPM NPR, BTPM Classical, and BTPM The Bridge!We reach Western New York and Southern Ontario and can be streamed from your favorite device.Engaging our communities through exploration and entertainment-everywhere.We're looking for a Community & Donor Support Associate!What you'll be doing:The Community and Donor Support Associate provides timely, accurate, and courteous service to BTPM's members, donors, and the broader community. This role responds to inquiries related to donations, programming, and general questions about the organization. Responsibilities include gift processing, data entry, and CRM database maintenance, as well as assisting with administrative aspects of on-air fundraising campaigns. This position can be hybrid - a blend of remote and in-office work. In summary, this individual will:Provide timely, thorough, and courteous service to BTPM members, donors, and community members by phone, email, and other forms of communication, addressing questions related to donations, programming, and the organizationActively stay informed about organizational updates, programming, and relevant industry trends to ensure accurate and current information is providedProcess and reconcile daily gift transactions, ensuring accuracy of source documents and maintaining up to date donor information in designated platformsExecute scheduled database processes and distribute resulting files to internal and external stakeholders.Support on air pledge drives by loading break codes and gifts, preparing tally sheets, testing volunteer stations, monitoring incoming pledges, entering and verifying pledge data, and completing and distributing campaign resultsAssist members and donors with follow up questions related to their pledges and donationsMaintain confidentiality when handling personal and donor information, including masking sensitive data as requested or appropriateWhat you'll need:High school diploma or equivalent; additional computer training or related coursework preferredDemonstrated experience in an office environment with administrative/clerical responsibilities; nonprofit setting a plusDemonstrated experience in customer service with the ability to interact effectively with a variety of individuals using various methods of correspondence Good mathematics and analytical abilityStrong verbal and written communication skills; friendly, helpful and supportive demeanorWell-organized with the ability to prioritize tasks and work efficientlyStrong attention to detail and accuracy Strong computer skills with programs like Microsoft Office (specifically Excel), project management platforms (e.g. Asana), and customer relationship management (CRM) systems; Salesforce experience a plusAuthorized to work in the U.S.Why BTPM?Because we're awesome! You won't find a better group of talented, energetic people dedicated to quality content and reaching the various communities of our region. We are proud of our culture and promote a realistic balance of both work and personal life. Our benefits package is fantastic and we have free parking!Salary and Benefits:This is a part-time, non-exempt hourly position and hours of work are based on operational need, typically Monday through Friday. Starting pay will be based on education, experience and interview. Starting range: $16 to $18.15/hr.Sick time (accrued)Employee Assistance ProgramRetirement Plan with 7.5% employer match (based on eligibility)Buffalo Toronto Public Media is an Equal Opportunity Employer committed to a culture of belonging and inclusion.