Position: Community Engagement Coordinator Reports to: Director of Development Status: Full Time – Hourly – Non-Exempt Overview: The Community Engagement Coordinator role plays a vital role in advancing the mission of Coalition for the Homeless of Central Florida by owning, supporting, coordinating and tracking all in-kind donations; maintaining donation inventory, and distributing in-kind items to guests and housing specialists according to protocol. The ideal candidate must be able to assist with Volunteer event logistics as needed including on-site event support and managing volunteers. The ideal candidate is highly organized, detail-oriented, and committed to precision in every task. This position requires exceptional organizational skills, thorough follow-through, and excellent attention to detail to ensure all processes run smoothly and consistently reflect the professionalism of the organization. The ideal candidate will be comfortable assisting all other roles in the Development department as needed. Key Responsibilities:
This Community Engagement Coordinator role is primarily responsible for in-kind donation coordination, inventory management, and donation-related logistics. Responsibilities include: - Receive, log, organize, store, and fulfill stock and personal item donation requests while maintaining accurate and orderly donation inventory.
- Serve as the primary point of contact for in-kind donors, donation drives, and donation-related inquiries.
- Coordinate donation intake, sorting, storage, and distribution to internal programs and departments.
- Maintain organization and cleanliness of the donation room and related storage areas.
- Create Canva materials for donation drives and donation-related campaigns in collaboration with the Assistant Director of Development and Communications.
- Respond to donation-related inquiries via phone and email as assigned.
- Support donation-related components of community events and fundraising initiatives.
- Receive, sort, and accurately document donated items in the appropriate tracking systems and databases.
- Manage in-kind donation request forms, stock requests, outreach supply requests, and internal order fulfillment.
- Maintain accurate donation and inventory records to support program operations and reporting needs.
- Capture donation impact stories or photos as appropriate for Development and Communications use.
- Provide coverage for Volunteer Engagement Coordinator’s responsibilities during absences or peak operational needs, and provide general support within the development team as needed.
- Share responsibility for managing community engagement email inboxes and responding to inquiries in a timely and professional manner.
- Collaboration or ownership of planning, setup, and day-of execution of community events, donation drives, and outreach activities including researching events and drives in the greater community.
- Assist with outreach tabling and community awareness efforts as needed.
- Support stewardship activities related to donations and community engagement, including follow-up communications and thank-you outreach.
- Provide additional assistance across Community Engagement functions and to Community Engagement Staff as operational needs arise.
Qualifications: - Bachelor’s Degree in a related field or a minimum of two years of relevant work experience
- Prior experience working with volunteers and supervising group activities
- Prior experience assisting with all aspects of Event Management, from ideation to completion of event
- Familiarity with stewardship and donor engagement practices
- Proficiency in Microsoft Office Suite and volunteer management software such as Volgistics, Bloomerang, Salesforce; experience with Canva or similar
- Comfortable lifting/carrying up to 25 pounds
- Valid driver’s license required
Required Skills: - Ability to coordinate cross-departmentally for event planning and development goals.
- Team-oriented and collaborative; works effectively with colleagues, volunteers, and community partners.
- Produces accurate, high-quality work and follows through on commitments.
- Develops clear systems, processes, and communication to support smooth operations and avoid errors specifically pertaining to inventory management and item collection.
- Strong organizational and time management abilities.
- Detail-oriented with excellent written and verbal communication skills.
- Confident presenting to and interacting with large groups.
- Strong problem-solving skills and sound judgment.
- Ability to remain calm and responsive in urgent or high-pressure situations.
- Friendly, approachable, and professional demeanor.
- Ability to represent the organization positively in both internal and external settings.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Proficiency in Microsoft Office Suite and experience with Canva as well as volunteer management softwares such as Volgistics, Bloomerang, and Salesforce
Disclaimer: This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
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