Community Experience Representative

Community Experience Representative are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.Essential functions include but are not limited to the following:Meet and greet members, their guests and visitors, and program participants and families, as they arriveSupport the smooth operations of all welcome desk functionsManage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessaryParticipate in all required trainingsAssist members with purchases of retail goods and/or servicesKeep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materialsAssist with updating reference materials, such as safety guidelines and required logs and ledgersSupport programs, and the cross-selling of programs whenever possibleProvide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.Adhere to the Code of ConductAdditional duties, as may be assigned by the supervisor Education and Experience:A minimum of a high school diploma, or an equivalent combination of education and experienceA strong customer service and sales orientation Additional Qualifications:A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging and professional mannerA strong track record of consistently providing excellence in service, and quality of workProficiency in using technology and/or office skills, as could be required on the jobExperience working in high-performing, collaborative and constructive teamsCurrent CPR, AED and First Aid certification is a plusPersonal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC's mission.