Job Title: Community Health Worker 1
Department(s): Community Health
Position Summary: Provide high-quality comprehensive health education and resource connection to NHS patients and community members. Proactively connects with community members and supports them in accessing services. Works collaboratively to promote health in clinic and community.
Supervision Received: CH Manager
Supervision Exercised: None
Hours/Week & FLSA Definition: 40/Full-Time, Non-Exempt
DUTIES AND RESPONSIBILITIES
- Delivers health education one-to-one or in group settings on a variety of topics (after receiving training) including but not limited to family-planning, unintended pregnancy prevention, sexually transmitted infections, chronic disease, mental health, and opioid harm reduction.
- Develops trusting relationships with community members and patients, creating an appropriate relationship to deliver education about sensitive topics.
- Works with patients to support and monitor care:
- Assesses patient's and family's unmet health and related social needs and provides resources.
- Monitors patient adherence to care plans, provides health education, and encourages patient to engage in care plan.
- Conducts reminder calls and implements other reminders to patients due for screening and preventive services, physical exam, and other preventive care visits and procedures.
- Assists with referrals and scheduling appointments.
- Works on one or more specific health projects with training, deadlines, and deliverables completed in a timely manner.
- Provides outreach and education at community sites and agencies, health fairs and events. distribution of flyers, etc.
- Tracks and reports data for activities and patients. Documents pertinent information in electronic medical record. Gathers and reports data needed from activities they perform, serves as the contact point, advocate, and informational resource for patients, care team, family/caregiver(s), payers, and community resources
- Uses computer daily including e-mail, word documents, spreadsheets, patient management system, electronic health record, and patient portal, as needed to carry out essential job functions.
- Fills in where needed to for NHS Community Health activities, demonstrates flexibility.
- Works collaboratively and respectfully with staff and others-individually and as part of a team-to achieve optimal efficiency, outcomes, and morale.
- Interacts in a culturally competent manner with individuals and groups from diverse backgrounds, including but not limited to socio-economic, race and ethnicity, nationality, and religion, both in-clinic and in the community.
- Work some evenings and weekends (up to 8 hours a week). Works at any or all NHS clinic locations, as needed.
- Travel to multiple program sites or clinics throughout the day. Valid driver's license, insurance and vehicle are very helpful.
- Demonstrates commitment to agency mission and goals.
- Performs other duties as assigned.
REQUIRED QUALIFICATIONS OR ABILITIES:
- Minimum of HS Diploma/GED.
- Demonstrated commitment to and passion for improving the health of individuals and the community.
- Speaks, understands, reads, and writes English sufficiently to carry out all essential duties.
- Experience of at least 80 hours serving community in health or social service- related activities (volunteer or paid).
HELPFUL QUALIFICATIONS:
- Six months or more in-clinic or in-community experience with delivery of health education/ information to diverse populations or work in a similar area.
- Health education experience in chronic disease, reproductive health and/or family planning, chemical health, or other health issues important to community.
- Existing community connections within the focus populations of NHS.
- Minimum of six months working or volunteering in a community outreach program and/or in a customer service position.
- Knowledge of medical terminology; insurance plans; appointment scheduling; Electronic Medical Records.
- Demonstrated experience in conducting community outreach, experience, and comfort with public speaking.
- Familiarity with North and/or Northeast Minneapolis communities or Anoka County.
- Community Health Worker Certification or Medical Assistant Certification.
- Candidates with experience working with or supporting Black and African American communities are encouraged to apply.
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Pay Range: $18-$22 per hour
Benefits:
- 403(b)
- Dental Insurance
- Medical Insurance
- Vision insurance
- Flexible spending account
- Employee assistance program
- Employee discount
- Life insurance
- Long-term Disability
- Paid time off
- 9 Paid Holidays
- Referral program