Community Health Worker

Summary/Objective

The Community Health Worker will serve as the principle ambassador for NorthShore with respect for delivering the organization's vision within the rural community.

The Community Health Worker will be responsible for cultivating community contacts to increase awareness, education and collaborative opportunity, as well as manage the organization's public image in Jasper and Newton Counties. This will be achieved through attending established coalitions, community events, company events, networking, and working closely with several teams within NorthShore Health Centers to increase community knowledge of services offered in a targeted and effective manner with a goal of increasing rural patient visits and connecting them to resources.

All in-house and community activities must support Northshore's mission, core values, goal achievements, organizational quality and patient-centered medical home philosophy; and incorporate values of professionalism, respect, integrity, partnership, team work and compassion.

Essential Functions

• Lead community marketing efforts, ensuring execution of strategies to improve market presence in Region 1.

• Respond to requests for information or designate another appropriate spokesperson or information source.

• Establish and maintain partnerships with a minimum of 10 to 15 community organizations to serve as mobile access point hosts and referral partners.

• Assist in planning and executing special events including at least four mobile unit access points each month.

• Collect and report data on mobile unit visits.

• Develop public relations strategies that will influence public opinion or promote ideas, products and services.

• Provides targeted outreach in the form of education, networking, presentations, and participation in respective community activities and events.

• Facilitates ongoing communication with the community, media, clinical and administrative programs and multiple stakeholders including Region 1 Coalition.

• On a daily basis supports NorthShore Health Centers by seeking, creating, and maintaining connections with organizations and businesses within the surrounding communities to partner with the organization in ways that promote our mission and grow our patient base and community reach.

• Support and contribute to safety and risk management efforts within NorthShore, by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities to Communications Manager and/or the appropriate member of the management team immediately.

• These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.

Competencies

• Planning and strategic foresight
• Responsible Decision Making
• Integrity and accountability
• Innovation and creativity
• Adaptive and flexible
• Leadership, teamwork, and conflict resolution
• Professionalism and work ethic
• Empathy

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel within Northshore locations will be frequent for this position. Travel outside of Northshore locations will be frequent for this position.

Required Role Qualifications

• High School Diploma, Transcripts, or Equivalent
• Community Health Worker Certified or willing to become certified

Preferred Role Qualifications

• Bachelor's Degree in Communications, Marketing, Business, or Healthcare related studies
• Two years of experience working within a healthcare, social service or sales setting.

Required Skills

• Ability to analyze situations and solve problems at strategic and tactical levels
• Excellent interpersonal and customer service skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Practiced at organization and planning
• Employ Critical thinking and problem solving
• Maintains composure and operates with emotional intelligence
• Ethical reasoning and decision-making
• Strong attention to detail
• Receptive and responsive to feedback
• Excellent verbal and written communication skills
• Time management, prioritization, and sense of urgency
• Proficient with Microsoft Office Suite or related software

Physical, Visual, and Audible Requirements

Physical Requirements

Activity

Occasionally (1 -33%)

Frequently (34-66%)

Continuously (67-100%)

• Sitting

X

• Walking

X

• Standing

X

• Bending

X

• Squatting/Crouching

X

• Climbing

X

• Kneeling

X

• Twisting/Turning

X

• Hand dexterity/Fine Motor Manipulation

X

• Lifting 0 - 50lbs

X

• Lifting 50+lbs

X

• Carrying 0 - 50lbs

X

• Carrying 50+lbs

X

• Pushing 0 - 300lbs

X

Visual & Audible Requirements - Employee mark an "x" for "YES" or "NO"

Activity

Yes

No

Can see without corrective eyewear

Can differentiate colors/see color differences clearly

Can hear without hearing assistance

• I acknowledge that I may be exposed to infectious and contagious diseases.
• I acknowledge that I may be in contact with patients under a wide variety of circumstances.
• I acknowledge that I am able to handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.
• I acknowledge that I may occasionally subject to irregular working hours.
• I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.
• Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the job.

By signing this job description, I hereby acknowledge that I have reviewed these job requirements and verify that I can perform the minimum requirements and essential functions of this position with NorthShore Health Centers.

• Disclaimer: This is not a contract of employment, and job duties and/or responsibilities of this role may change and/or expand, according to HRSA, State/Federal legislation, and/or the needs of NorthShore Health Centers.
• This Rural Health Transformation Program is supported by the Centers for Medicare & Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $206,927,896.80 with 100 percent funded by CMS/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by CMS/HHS, or the U.S. Government.