Community Health Worker - Enhanced Care Management

ABOUT US:

Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE:

The Community Health Worker (CHW) is responsible for working effectively with Enhanced Care Management (ECM) members to improve their whole health through outreach and engagement activities, which are primarily field based. This position works collaboratively as part of the Enhanced Care Management team, members and families, and other professionals and works with the designated primary care provider (PCP) care team.

This is a hybrid position; on site expectations are dependent on performance. Proposed schedule shifts: Mondays through Fridays 8:30 AM - 5 PM (30-min lunch).

RESPONSIBILITIES:

• Assists members in navigating the healthcare system by finding and following up by phone and in-person with eligible ECM members
• Helps members participate in their medical and/or behavioral healthcare by overcoming barriers to care
• Documents and shares member barriers with ECM team and PCP to improve care and outcomes
• Utilizes evidence-based approaches when engaging with patients to increase their sense of control over their health, such as motivational interviewing to promote collaboration between patients and their medical/behavioral care team
• Communicates and delivers easy to read information about health and wellness to the community and provides information on Home Health Plan (HHP) member benefits and services
• Advocates on behalf of ECM members in the home, community, and provider organizations
• Builds and maintains a positive working relationship with providers, including interactions within provider offices, phone, email, fax, and other approved communication methods
• Assists the ECM team and providers to understand the culture, norms, beliefs, and preferences about patients and their communities by representing the communitys voice
• Helps create messages and materials that fit community culture and delivers messages to fit the culture of members
• Works collaboratively within the ECM team to discuss responsibilities, task sharing, conflict resolution, and member case reviews
• Collaborates on member care issues with other ECM team members
• Participates in weekly case reviews and consults with the members PCP before taking any clinical action
• Ensures documentation is accurate, helpful, and compliant with regulatory requirements and accreditation standards
• Participates in required staff meetings or other activities

EDUCATION/EXPERIENCE:

• High school/GED required
• Two years of healthcare, behavioral health, or social services industry experience required
• Valid CA Driver's License and proof of auto insurance required
• Experience working in outreach and customer service within the medical office and behavioral health environments with individuals who struggle with substance use disorder and mental health issues preferred
• Bilingual (English/Spanish) preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):

• Ability to sufficiently engage members in a variety of settings (phone, in person/homes and/or care settings, such as hospitals)
• Knowledgeable about the community the, especially non-professional resources and their reputation in the community
• Ability to develop relationships with community members and leaders, including faith-based community
• Skillful in decision-making and judgement, including knowing when to consult with the team, supervisors, and experts
• Understanding of and sensitivity to mental health conditions and addictive disorders
• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Excellent teamwork and relationship building skills
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 20 lbs/weight
• Ability to stand for long periods of time

COMPLIANCE (Safety & HIPAA)

• Follows all safety procedures as outlined in Neighborhood Healthcare's Illness and Injury

• Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately

• Maintains current knowledge of policies and procedures as they relate to safe work practices

• Uses appropriate body mechanics to ensure an injury free environment

• Familiarity with location of nearest fire extinguisher and emergency exits

• Follows all infection control procedures including blood-borne pathogen protocols

• Maintains privacy of all patients, employee and volunteer information and access such information

only on a need-to-know basis for business purposes

• Complies with all regulations regarding corporate integrity and security obligations

• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Pay Range: $24.95 - $34.93 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.