Community Involvement Manager

Community Involvement Manager

Job ID: 46169

Job Category: Marketing & Communications

Work Type: Full Time

Work Schedule: Days

Department: Community Relations

Facility: BMHCC System Services

Location: Memphis, TN

Overview

The Manager, Community Involvement is responsible for managing community involvement programs, community benefit activities, outreach initiatives, sponsorships, community investments, and stakeholder engagement efforts that advance Baptist Memorial Health Care's mission, community presence, and regulatory commitments. This role supervises Community Involvement team members, including the Senior Coordinator and Community Outreach Coordinators, while managing programs and projects across the system. The position supports community benefit reporting, Community Health Needs Assessment implementation plans, volunteer and community events, board and community stakeholder relationships, government and community affairs initiatives, data collection, reporting, and cross-functional coordination. This position reports to the System Director, Community Involvement.

Manages community involvement programs, projects, outreach, reporting, and team operations in support of organizational priorities, community benefit commitments, and strategic community partnerships.

Job Responsibilities

Complexity & Problem Solving:

Evaluates community needs, program priorities, partnership opportunities, event logistics, reporting requirements, and resource constraints to develop practical solutions that support measurable community impact. Uses independent judgment to resolve operational issues, strengthen workflows, coordinate multi-site activities, and align community involvement activities with department and organizational goals.

• Coordinates community health needs assessment implementation activities, community benefit documentation, outreach plans, sponsorship review processes, and project timelines to ensure deliverables are completed accurately and on schedule.

Discretion & Impact:

Exercises discretion in managing community-facing initiatives, coordinating internal approvals, guiding team priorities, and representing the department with professionalism and sound judgment. Decisions affect partner relationships, community visibility, compliance documentation, resource stewardship, team performance, and the successful execution of community involvement priorities.

• Supports appropriate use of community investment resources by tracking commitments, monitoring outcomes, maintaining documentation, and escalating risks or concerns to the System Director, Community Involvement.

Collaboration & Interaction:

Collaborates with Community Involvement, Government Affairs, Marketing and Communications, hospital leadership, finance, compliance, clinical and operational leaders, community partners, nonprofit organizations, civic groups, schools, board members, volunteers, and other stakeholders. Builds productive relationships, communicates clearly across levels, and supports alignment between community priorities, organizational strategy, and external partnership expectations.

• Serves as a key liaison for community events, outreach initiatives, community benefit activities, sponsorships, volunteer engagement, public-facing projects, and stakeholder requests.

Management & Supervision:

Provides direct supervision for assigned Community Involvement staff, currently including the Senior Coordinator and Community Outreach Coordinators. Responsibilities include assigning work, setting expectations, monitoring performance, coaching team members, supporting professional development, ensuring completion of projects and events, and effectively recommending personnel actions in accordance with organizational policies.

• Completes assigned goals and responsibilities in support of department and organizational priorities, including program planning, team management, community benefit reporting, outreach coordination, stakeholder engagement, and project execution.

SpecificationsExperienceDescriptionMinimum RequiredPreferred/Desired

Three years of progressively responsible experience in community relations, community benefit, public affairs, nonprofit/community partnerships, program management, healthcare outreach, or related work. Experience coordinating events, managing projects, tracking data, preparing reports, and working with internal and external stakeholders required.

[Specify the minimum experience required or a comparable combination of relevant experience needed to effectively perform the job responsibilities.]

Five years of related experience preferred, including experience in healthcare, community benefit reporting, CHNA implementation, supervision, sponsorship/community investment processes, volunteer engagement, or multi-site program coordination.

EducationDescriptionMinimum RequiredPreferred/Desired

Bachelor's degree in public health, healthcare administration, business administration, public administration, communications, social work, nonprofit management, community development, or a related field required. Equivalent combination of relevant education and experience may be considered.

Master's degree in public health, healthcare administration, public administration, business administration, nonprofit management, or related field preferred.

TrainingDescriptionMinimum RequiredPreferred/Desired

Training in project management, event coordination, community engagement, data tracking/reporting, Microsoft Office applications, and organizational policies related to compliance, privacy, purchasing, expense management, and community benefit documentation required after hire.

Training or certification in project management, community health, community benefit, grants, nonprofit leadership, Lean/process improvement, or leadership development preferred.

Special SkillsDescriptionMinimum RequiredPreferred/Desired

Strong leadership, supervision, organization, communication, relationship-building, project management, writing, presentation, analytical, and problem-solving skills. Ability to manage multiple priorities, coordinate cross-functional projects, work with diverse community partners, interpret data, prepare clear reports, maintain accurate documentation, and represent the organization professionally.

Knowledge of community benefit standards, CHNA processes, healthcare community engagement, nonprofit/community partnerships, sponsorship evaluation, board/community relations, data visualization, budget tracking, and stakeholder communication preferred.

LicensureDescriptionMinimum RequiredPreferred/Desired

No professional license required. Valid driver's license may be required if position responsibilities include travel to community events, meetings, or off-site locations.

Applicable certifications in project management, public health, nonprofit leadership, community health, or related areas preferred but not required.

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.Reporting RelationshipsYes. This position formally supervises employees. The Manager, Community Involvement reports to the System Director, Community Involvement and directly supervises at least three team members, including the Senior Coordinator and Community Outreach Coordinators. The role is responsible for assigning work, guiding priorities, monitoring performance, supporting staff development, and effectively recommending employment-related actions in accordance with policy.

Work EnvironmentFunctional DemandsLabelShort DescriptionFull DescriptionSedentaryVery light energy levelLift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cartLightModerate energy levelLift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)MediumHigh energy levelLift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)HeavyVery high energy levelLift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands RatingLight. Work is generally performed in an office, meeting, hospital, or community setting and may require local travel, standing/walking during events, carrying event materials, and occasional evening or weekend activities.

Activity Level Throughout WorkdayPhysical Activity Requirements - SittingFrequently

Physical Activity Requirements - StandingOccasionally to frequently, especially during meetings, community events, outreach activities, and presentations.

Physical Activity Requirements - WalkingOccasionally to frequently, including walking between offices, hospital locations, event spaces, and community partner sites.

Physical Activity Requirements - Climbing (e.g., stairs or ladders)Occasionally.

Physical Activity Requirements - Carry objectsOccasionally carries files, laptops, supplies, event materials, signage, and outreach items.

Physical Activity Requirements - Push/PullOccasionally pushes or pulls carts, boxes, event materials, and presentation supplies.

Physical Activity Requirements - TwistingOccasionally.

Physical Activity Requirements - BendingOccasionally.

Physical Activity Requirements - Reaching ForwardFrequently when using computers, preparing materials, handling documents, setting up event resources, or distributing supplies.

Physical Activity Requirements - Reaching OverheadOccasionally when retrieving supplies or assisting with event setup.

Physical Activity Requirements - Squat/Kneel/CrawlRarely to occasionally.

Physical Activity Requirements - Wrist position deviationFrequently when using computers, phones, tablets, reports, spreadsheets, and presentation materials.

Physical Activity Requirements - Pinching/fine motor activitiesFrequently when typing, preparing reports, using spreadsheets, managing communications, and handling detailed documents.

Physical Activity Requirements - Keyboard use/repetitive motionFrequently.

Physical Activity Requirements - Taste or smellNot applicable.

Physical Activity Requirements - Talk or hearFrequently; role requires regular communication with employees, leaders, community partners, volunteers, vendors, and external stakeholders.

Sensory RequirementsColor DiscriminationNear VisionFar VisionDepth PerceptionHearingOccasionalFrequentOccasionalOccasionalFrequent

Environmental Requirements - Blood-Borne PathogensNo routine exposure anticipated; follows organizational policies when working in hospital, clinical, or community settings.

Environmental Requirements - ChemicalNo routine exposure anticipated.

Environmental Requirements - Airborne Communicable DiseasesPossible exposure when working in healthcare facilities or public/community settings; follows organizational infection prevention and safety requirements.

Environmental Requirements - Extreme TemperaturesOccasional exposure possible during outdoor or off-site community events.

Environmental Requirements - RadiationNo routine exposure anticipated.

Environmental Requirements - Uneven Surfaces or ElevationsOccasional exposure possible during outdoor events, parking areas, community sites, or temporary event venues.

Environmental Requirements - Extreme Noise LevelsOccasional exposure possible during public events or large gatherings.

Environmental Requirements - Dust/Particular MatterNo routine exposure anticipated; occasional exposure possible at outdoor or community event locations.

Environmental Requirements - OtherRequires periodic local travel to hospital campuses, community meetings, partner locations, events, and off-site activities. May require occasional evening or weekend work based on community events and stakeholder schedules.

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