Community Manager

GENERAL FUNCTION:

Community Managers shall be responsible for carrying out administrative and programmatic duties for their assigned caseload. This includes ensuring that the supported person(s) needs are met, staff coverage is in place, services are provided as authorized, staff are professionally trained; documentation is complete and accurate, and all areas under their responsibility meet state & licensure requirements. The Community Manager supervises the Direct Support Professionals / Job Coaches and is responsible for implementing the staffing schedules in accordance with approved services.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to be assisted with performing the essential functions of this position.

Community Supervision

• Assist with supervision, evaluations, completion of disciplinary actions, hiring of Direct Support Professionals in the locations assigned, with input and approval of the Community Program Manager, Assistant Program Director and/or Regional Director.
• Attend planning meetings as required. Also participate in the development of person(s) supported plans of care / PCSP (Person Centered Support Plan)) and activity calendars if required. Document progress in monthly reviews. Assure community support is in accordance with the plan of care.
• Schedule staff meetings and training as required (agenda items to include proper implementation of person(s) supported programs, company policies and procedures, orientation of inexperienced staff, to include job shadowing). Assure that communication is maintained with all staff. Assure appropriate coverage of all shifts and the completion of all duties.
• Assure safe transport of and accompany person(s) supported as needed to events, job sites, and medical appointments utilizing company vehicle, personal vehicle, or public transportation. Assure programmatic and administrative supervision of staff on all shifts.
• Assure that all aspects of the person(s) supported records (hard copy and electronic) are current and conform to all regulations and standards. Including review of Electronic Records daily to assure that daily notes are entered by all staff in the home and meet expectations of funding sources.
• Ensure that medical appointments and follow-up are completed as required and in a timely manner. This includes but is not limited to:
• Ensure trained staff are assigned to accompany the person(s) supported to the appointment and/or be prepared to also assist if needed
• Staff are properly prepared with the necessary information and documentation required to communicate the person(s) supported needs during the appointment
• Ensure consults and details of the appointment along with any follow-up appointments is documented in the electronic record and communicated to the agency nursing team as required
• Assure all incidents are reported according to policies and procedures promptly and timely.
• If applicable, maintain records and security for personal and company funds (ex. food stamps, personal spending, and business checks). Maintain an inventory of person(s) served possessions. Procure additional items as needed and approved.
• Maintain expenditures within the approved budget for community activities.
• Maintain a safe and clean work environment in accordance with all standards; this includes the vehicle.
• Assure that monthly fire and emergency drills are conducted and properly documented according to policy and procedures, if applicable.
• Complete and disseminate weekly/monthly activity calendars including all appointments, outings, events, in-services, meetings, etc. scheduled for the time. Note revisions, as necessary.
• Perform other duties as assigned by supervisors.
• This position is expected to have open, honest, and timely communication with person(s) served, peers, external stakeholders, and supervisors.

OTHER FUNCTIONS:

• Exhibit behaviors and best practices consistent with the vision and values of Support Solutions.
• Practice safe work habits to minimize potential safety and health hazards and to maintain a safe work environment. Attending all training as scheduled.
• Work as part of the team to ensure that Support Solutions Quality Management principles (Plan, Measure, Assess, Improve) are practiced and achieved.
• Operate agency vehicles and personal transportation in a safe manner.
• Perform other job-related duties as may be assigned by designated and/or authorized staff.

This job description does not list all the duties of this position. You may be asked by supervisors, managers, or authorized staff to perform other duties. You will be evaluated partly based on your performance in the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. The job description is not a contract for employment and employee, or employer may terminate employment at any time.

MINIIMUM REQUIREMENTS:

Must have a high school diploma or equivalent. Must have one year's experience in direct service delivery with adults with intellectual disabilities. Must be able to do heavy lifting in assisting with personal care, if applicable. Must have proficient computer knowledge. Must have a valid driver's license and maintain a valid driver's license and acceptable driving record throughout employment with Support Solutions. Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug screening and felony offender listing. Must meet all training requirements and keep training current.

This position is required to manage employment services. As such, Community Managers must acquire and maintain proper certifications and training required of Job Developers responsible for the oversight of Job Coaches. Failure to maintain the required certifications and training may result in disciplinary action up to the termination of employment.

KNOWLEDGE, SKILLS & ABILITIES:

• Effective verbal and written communication skills
• Effective organizational skills, able to complete heavy workloads within established times, and perform with frequent interruptions and/or distractions
• Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes
• Must be able to practice confidentiality in all matters pertaining to supported people and employees
• Possess effective time management in the office and in the field and adjust priorities quickly as circumstances dictate
• Can perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations.
• A working knowledge of community resources
• Keeps a professional appearance
• Able to follow instructions and work independently
• Have a proficient knowledge of computer software programs needed to complete job tasks
• Understands protocol when working with individuals with developmental disabilities.
• Proficient knowledge of rules, regulations, policies, and procedures.
• Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency and take appropriate action, think through the consequences of a decision prior to making it.

MEDICAL REQUIREMENTS:

Employee must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions, such as TB Skin tests, HEP B vaccinations, Flu vaccinations, etc.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. This position is either part time or full time and may require additional hours over 40 per week. This position requires you to be on call and respond to emergencies after hours. This position works requires work in an office setting, a home environment, and with supported individuals in community settings, work settings, outdoor activities, etc.

Body Positioning: The employee is regularly required to stand and/or walk for prolonged periods. She/he may also be required to sit for short or extended periods of time while completing other duties and responsibilities. There is also a requirement to be able to occasionally stoop, kneel, or crouch and to reach with the hands and arms. She/he must be able to drive/travel for short periods of time to transport supported persons to appointments and community outings and to attend meetings, trainings, and site visits.

Body Movements: The employee must have a full range of body movements including the use of his/her hands, feet, and limbs to perform CPR compressions, abdominal thrusts, CPI techniques, or to pursue on foot a person to prevent them from injury, etc. The ability to bend the body, to reach for objects, and to crouch/stoop, and climb when needed are also required.

Body Senses: The employee must have command of all five senses: sight, hearing, touch, smell, and taste. Specific vision abilities required include close vision, distant vision, and depth perception. These vision requirements in each area must be sufficient to shift in focus from reading documents to using a computer or tablet for data entry and operating a vehicle. There is also a requirement to talk and listen for prolonged periods both on the telephone and face to face.

Strength: The employee must be able to perform heavy lifting over 50 lbs. to assist total care supported individuals with transferring from or to wheelchair, turning/repositioning a total care person in bed, etc.

LICENSES/CERTIFICATES:

• Valid state issued Driver License (CDL- if required for the position).
• Valid automobile insurance (this must be maintained throughout employment if required).
• Maintain applicable certifications, such as CPR, First Aid, crisis management, and medication certification.