Location: On-site | Bronx Park
Reports to: Area Director
Schedule: Monday–Friday, On-Site + On-Call for Emergencies
The US base salary range for this full-time position is $60,000- $75,000 plus discretionary bonus
Role and Responsibilities Overview
Community Manager — Bronx Park
Primary Focus: This Community Manager role oversees 468 units across 4 sites in the Bronx Park area. Own the site’s financial and legal operations — AP/AR, delinquency, and the eviction legal process — while ensuring proactive, hands-on management of the property, aligning operations with ownership goals, and serving as the Area Director’s primary financial and legal-process partner. Must be fluent in Spanish/English
Financial Operations: AP/AR & Legal Process (Core — 60%+ of Role)
- Own day-to-day Accounts Payable: accurately code and process vendor invoices, match to purchase orders, resolve discrepancies, and route for approval on schedule.
- Own day-to-day Accounts Receivable: timely mailing of rental and miscellaneous payments, reconciling resident ledgers, and maintaining audit-ready records.
- Manage the full delinquency-to-eviction legal process, including lease agreement enforcement: prepare and serve rent demand and default notices, track statutory timelines, and prepare case files for legal filing.
- Coordinate directly with the Area Director, property counsel, and the courts on eviction case status, hearing dates, and required documentation.
- Maintain accurate, current records of all active legal cases, ensuring there is no slippage through statutory deadlines.
- Prepare AP/AR and delinquency reporting for the Area Director, flagging aging balances and at-risk accounts prior to legal escalation.
- Serve as the Area Director’s primary financial and legal-process partner.
Client & Ownership Relationship Management
- Serve as a key point of contact for ownership-related matters, ensuring open, clear, and consistent communication regarding property performance, physical condition, and updates.
- Build and maintain strong working relationships by understanding ownership priorities and aligning day-to-day operations with long-term strategy.
- Support timely, thoughtful responses to questions, concerns, and ad-hoc information requests.
Business Plan Implementation
- Ensure property operations and on-site execution are aligned with the business plan and strategic objectives.
- Translate directives into actionable tasks for on-site and central teams, overseeing execution to ensure consistency and accountability.
- Provide regular updates on business plan initiatives, including leasing velocity, compliance requirements, maintenance programs, preventative care, and capital projects.
Service Quality, Asset Oversight, and Issue Resolution
- Maintain regular on-site presence to ensure the asset is well-maintained, operational standards are met, and the community presents appropriately.
- Conduct routine property walks and inspections to evaluate curb appeal, common areas, resident-facing spaces, and back-of-house operations.
- Proactively identify operational, physical, or reputational risks and address them before they escalate.
- Implement a structured escalation process for physical and operational issues, coordinating with the Area Director and other departments as needed.
Data Collection and Performance Reporting
- Collect and analyze property, operational, and resident data to identify trends, opportunities, and areas for improvement.
- Partner with the Business Analytics/Reporting team to deliver insights and recommendations that support asset performance.
- Provide custom operational reporting as requested — occupancy, leasing activity, maintenance metrics, and resident feedback (AP/AR and delinquency reporting is owned under Financial Operations).
Standardization and Process Improvement
- Develop and maintain standardized operational processes to ensure consistency and quality on-site.
- Continuously evaluate service delivery and operational protocols, implementing improvements based on site observations and performance data.
- Work with Property Operations/Central Office to integrate technology and streamline workflows that enhance operational efficiency.
Compliance and Risk Management
- Ensure the property adheres to regulatory requirements and company policies through regular site inspections and property audit checklists.
- Partner with Leasing, Maintenance, and Compliance teams to address risks related to physical condition, safety, regulatory compliance, and operational controls.
Education & Experience
- High School Diploma or equivalent required
- Prior experience in Affordable, Project-based Section 8, or LIHTC multifamily housing required; leasing, hospitality, or customer-facing experience is a plus
- Familiarity with property management software (e.g., Yardi) is a plus
Work Environment & Physical Requirements
- On-site office and residential community environment
- Regular walking of the property and interaction with residents
- Ability to lift or carry up to 25 pounds occasionally
- Ability to sit or stand for extended periods
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Perks & Benefits
- We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
- Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.
- Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.
- 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.
- Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.
- Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.
- Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.
- Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.
Benefits offerings and employee contributions may vary by plan and are subject to change.