Role Overview: We are seeking a Community Manager to lead and support our member experience. You will handle onboarding, mastermind groups, online engagement, and in-person meetups. This role is both strategic and hands-on, requiring strong coaching and facilitation skills. Key Responsibilities: Onboarding Members:
Provide a warm and personalized onboarding experience.
Introduce members, share resources, and set success plans.
Make every member feel welcomed and connected from day one.
Facilitating Mastermind Groups:
Lead and schedule group coaching/mastermind sessions.
Prepare agendas, guide discussions, and encourage follow-through.
Motivate members to actively contribute.
Driving Online Engagement:
Stay active in WhatsApp and forum groups.
Spark conversations, celebrate wins, and answer questions.
Encourage meaningful participation and peer-to-peer support.
Organizing In-Person Meetups:
Plan local or national events for community members.
Manage logistics, communication, and follow-ups.
Strengthen relationships through face-to-face connections.
Boosting Retention & Value:
Maintain regular check-ins with members.
Track engagement and use feedback to improve experiences.
Promote referrals and deepen high-value relationships.
Supporting Value-Led Sales:
Help members identify next steps through trust-based conversations.
Share warm opportunities with the sales team.
Who You Are:
A natural connector who builds trust easily.
Skilled at facilitating group discussions.
Organized, accountable, and proactive.
Comfortable with social media-style communication.
Always looking to improve member experiences.
Experienced in community management and coaching ( certification preferred).
Tech-savvy, with experience using AI tools and CRM systems.
Skills & Experience:
Experience managing communities, masterminds, or member programs.
Strong communication and facilitation skills.
Familiarity with WhatsApp, forums, and CRM tools.
Event planning and project management experience.
Coaching certification (life, executive, or business) strongly preferred.
Background in community leadership, member success, or events is a plus.
Core Values:
Execution and accountability.
Bold, innovative mindset.
Open, positive communication.
High standards and attention to detail.
Continuous learning with an AI-first approach.
Other Relevant Details:
Location: Remote (PST preferred).
Schedule: 20 hours per week. Must overlap 2 hours between 05:00 10:00 p.m. PST (Mon Thu).