Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources
• Employee discounts
• Flexible schedule

SPENGA Community & Member Success Coordinator

Part-Time | 10–25 Hours per Week | $17 to $20 + Performance-Based Bonuses


Position Summary:


A SPENGA Community & Member Success Coordinator is a positive, energetic, relationship-driven individual who is passionate about helping people achieve their fitness goals and building meaningful connections within the community.


This position combines front desk member services, new member retention, and community outreach. The ideal candidate is outgoing, self-motivated, organized, and takes initiative without needing constant direction.


Our goal is simple: bring new people into SPENGA, create an exceptional member experience, and help our members build lasting fitness habits.


Qualifications:

• Positive, outgoing personality with a genuine passion for people and fitness
  
  
• Excellent customer service, communication, and sales skills
  
  
• Self-motivated with a strong sense of urgency, accountability, and follow-through
  
  
• Highly organized with the ability to manage multiple responsibilities independently
  
  
• Comfortable initiating conversations, building relationships, and following up consistently
  
  
• Willingness to learn and embrace SPENGA's unique fitness philosophy
  
  
• Comfortable using spreadsheets, customer management systems, and basic technology
  
  
• Ability to work independently while collaborating with studio leadership and team members
  
  

Job Requirements:


Front Desk & Member Services

• Warmly welcome members and first-time guests, creating a positive studio experience
  
  
• Sell memberships, session packages, and retail products
  
  
• Meet and exceed sales and retention expectations
  
  
• Assist members with scheduling, account questions, and general membership needs
  
  
• Set up and reset studio equipment before and after sessions
  
  
• Maintain a clean, organized, and welcoming studio environment
  
  
• Follow established studio policies, procedures, and daily operational responsibilities
  
  

New Member Success & Retention

• Manage and maintain the studio's new member retention tracking spreadsheet
  
  
• Monitor and follow up with new members throughout their first 30, 60, and 90 days
  
  
• Track attendance, engagement, and progress toward individual fitness goals
  
  
• Proactively reach out to members who are not utilizing their memberships consistently
  
  
• Build meaningful relationships with members, helping them overcome barriers and establish consistent workout habits
  
  
• Celebrate member milestones, progress, and achievements
  
  
• Identify potential retention concerns and communicate them to studio leadership
  
  
• Take ownership of assigned follow-up responsibilities to ensure no member falls through the cracks
  
  

Community Outreach & Business Partnerships

• Build relationships with local businesses, organizations, and community leaders
  
  
• Identify and pursue opportunities for partnerships, referrals, and collaborative events
  
  
• Attend local networking events and community activities as a SPENGA representative
  
  
• Coordinate opportunities to introduce new people to SPENGA through local businesses and community connections
  
  
• Identify opportunities for corporate wellness programs, private sessions, and group fitness experiences
  
  
• Generate qualified leads and first-time visits through grassroots outreach
  
  
• Track community outreach efforts, follow-up activities, and partnership results
  
  
• Represent SPENGA professionally and enthusiastically both inside and outside the studio
  
  

What We Offer:

1. Collaborative Team Environment: Emphasizing teamwork across all positions.
   
   
2. Strong Sense of Community: We genuinely value and foster a sense of belonging.
   
   
3. Supportive Leadership: Our management team is here to support you.
   
   
4. Effective Communication: We prioritize open and effective communication.
   
   
5. Inclusive Decision-Making: Your opinions and input are valued within the team.
   
   
6. Fun Work Atmosphere: We ensure an enjoyable workplace experience.
   
   
7. Clean and Hygienic Facilities: Maintaining a pristine work environment.
   
   
8. Performance-Based Incentives: Rewarding hard work and dedication.
   
   
9. Professional Development Opportunities: Access to in-house training for personal and career growth.
   
   
10. Employee Discounts for Brand Awareness: Encouraging your engagement with our brand.
    
    

Compensation & Schedule:

• $17 to $20 per hour plus performance-based bonuses
  
  
• Part-time, approximately 10–25 hours per week
  
  
• Combination of scheduled front desk shifts and flexible community outreach and member follow-up hours
  
  
• Some evening or weekend availability may be required for community events
  
  
• Bonus opportunities tied to membership growth, community partnerships, and member retention
  
  

Location: SPENGA Wheat Ridge, Colorado


Join Our Team!


If you're passionate about fitness, love connecting with people, and enjoy taking ownership of meaningful work, we'd love to hear from you. Join a team that's committed to helping people get stronger, feel better, and become part of an incredible fitness community.