Community Outreach Coordinator

Our Company:

Overview:

The Community Outreach Coordinator of a store location focuses on building relationships within our current running community as well as reaching new running and fitness communities in our surrounding area. This position supports store leadership in retaining our customer base, achieving sales objectives, and acquiring new customers. This position allows you to work collaboratively with Store Management and Staff, various departments of the Fleet Feet Store Support Team, and the local community. The person in this role is also expected to work on the floor fitting customers on a regular basis in order to maintain a connection to the customer experience, to receive feedback from customers directly, and to partner with colleagues to market upcoming events.

 

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer.  We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand.  We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Responsibilities:

Marketing and Outreach 

• Develop and strengthen relationships with diverse community organizations, running groups, and other stakeholders 

• Collaborate with store leadership to manage events that drive in-store sales
• Regularly collaborate with regional Marketing point of contact from Fleet Feet Store Support Team to ensure alignment with broader company objectives
• Adhere to all Fleet Feet Brand Standards and Guidelines
• Manage website and social media content utilizing resources and materials provided by Fleet Feet for local events that appeal to a diverse population

Outfitting 

• Regularly work floor shifts and serve customers using the most current Fleet Feet outfitting experience
• Communicate to all staff about upcoming events and ensure they are confident in marketing upcoming events to customers
• Provide support to the Retail Experience Manager during floor shifts and be a positive role model for coworkers

Qualifications:

• Passion for Fleet Feet’s mission and the ability to effectively communicate the value that Fleet Feet adds to the community
• Outstanding communication skills in multiple environments and with a range of audiences (internal and external)
• Ability to multitask, prioritize, and make efficient decisions independently and collaboratively
• Flexible and adaptable; Ability to work a flexible schedule which can include weekends and some holidays
• Working knowledge of Microsoft Office, Canva, and the GoogleSuite
• Experience with Run Specialty or working within the running community experience 
• Connections to the local community

Perks:

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members

 

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.