Community Programming Director

Gracehaven is committed to serving youth and families through community-based services, prevention education, and compassionate care. Our mission is to empower youth who have experienced or are at risk of sex trafficking and exploitation to thrive with dignity in a renewed life.

We are seeking a passionate, mission-driven Community Services Director to provide strategic leadership and oversight of our clinical services, case management, community outreach, and training programs. This individual will play a vital role in strengthening services, developing community partnerships, supporting staff, and ensuring high-quality, trauma-informed care for youth and families.

Position Overview

The Community Services Director provides leadership, supervision, and accountability for Gracehaven’s community services, including counseling, case management, community outreach, and prevention education. This position oversees program operations, budgets, grants, clinical quality, compliance, staff development, and strategic partnerships.

The ideal candidate is an experienced leader who combines strong operational and financial management skills with a heart for serving vulnerable youth and families. A commitment to Gracehaven’s Christian mission and values is essential.

Key Responsibilities

Leadership & Team Development

• Provide leadership, supervision, and accountability for clinical, case management, outreach, and training teams.
• Oversee recruitment, staff development, performance management, and annual evaluations.
• Establish departmental goals, performance measures, and program outcomes.
• Foster a collaborative, Christ-centered, mission-aligned team culture.
• Participate in organizational leadership, strategic planning, and quality improvement initiatives.

Budgeting, Grants & Fiscal Accountability

• Develop and manage annual departmental budgets in collaboration with executive and finance leadership.
• Monitor expenses, revenue, productivity, and overall financial performance.
• Oversee grant deliverables, reporting, compliance, and reimbursement documentation.
• Support Medicaid/MCO billing and reimbursement goals through effective documentation and operational practices.
• Collaborate with development staff, funders, donors, and community partners to align funding with program priorities.

Clinical & Case Management Oversight

• Oversee high-quality clinical and case management services across community and residential programs.
• Ensure effective intake, assessment, treatment planning, discharge, and aftercare processes.
• Monitor clinical documentation, service outcomes, and evidence-informed practices.
• Ensure compliance with applicable licensing, credentialing, ethical, contractual, and regulatory requirements.
• Support staff training, multidisciplinary collaboration, and crisis response oversight.

Community Outreach & Training

• Oversee prevention education, community awareness events, outreach initiatives, and professional training.
• Maintain consistent, high-quality training materials and educational resources.
• Monitor participation, program evaluations, and learning outcomes.
• Oversee the Volunteer Ambassador program and support youth prevention groups and educational programming.

Strategic Partnerships & Community Engagement

• Build and maintain relationships with community agencies, churches, coalitions, referral partners, and other stakeholders.
• Strengthen referral networks to support service delivery and program growth.
• Represent Gracehaven at community events, anti-trafficking initiatives, coalition meetings, and strategic gatherings.
• Collaborate on marketing, communications, and community engagement efforts.

Quality Assurance & Compliance

• Monitor program effectiveness, client feedback, service utilization, and performance metrics.
• Lead continuous quality improvement initiatives across clinical and community programs.
• Ensure compliance with applicable accreditation, licensing, certification, funding, and regulatory standards, including CARF, OhioDBH, CSWMFT, Title IV-E, QRTP, and trafficking-service requirements, as applicable.

Spiritual Leadership

• Uphold and represent Gracehaven’s Christian mission, Statement of Faith, values, and Standards of Conduct.
• Help foster a spiritually grounded workplace through prayer, devotion, Christian fellowship, and encouragement.
• Ensure spiritual activities involving youth are voluntary, respectful, and free from pressure or coercion.

Qualifications

Education

• Bachelor’s degree required; a degree in a mental health-related field is preferred.
• LSW or LPC licensure preferred but not required.

Experience & Skills

• Demonstrated leadership and management experience, including supervision of multidisciplinary teams.
• Experience managing budgets, program operations, and financial performance.
• Knowledge of Medicaid billing, reimbursement processes, referral systems, and community partnerships.
• Experience developing or overseeing training programs preferred.
• Experience in human trafficking services, behavioral health, child welfare, or youth-serving organizations is highly desirable.
• Strong communication, organizational, problem-solving, and relationship-building skills.
• Ability to manage competing priorities while maintaining high standards of accountability and service.

Additional Requirements

• Valid Ohio driver’s license, a driving record in good standing, and required vehicle insurance.
• Successful completion of required background checks.
• Commitment to Gracehaven’s Christian mission, values, and Standards of Conduct.

Why Join Gracehaven?

At Gracehaven, your leadership can help strengthen a community of care for youth and families impacted by trafficking and exploitation. You will have the opportunity to develop talented teams, build meaningful partnerships, improve services, and contribute to a mission centered on hope, healing, dignity, and renewed life.