Be the Face of Care in Your Community

Do you love meeting new people, building relationships, and making a real difference in the lives of others?

At Brightstar Care of Madison, we're looking for an outgoing, compassionate, and community-minded professional to help connect families with the care they need. In this role, you'll attend community events, build relationships with healthcare professionals and referral partners, support families through the care journey, and serve as a trusted ambassador for our organization. You'll spend less time behind a desk and more time out in the community creating meaningful connections that help individuals access high-quality home care services.

If you're energized by networking, enjoy helping people, and want a career where your work truly matters, we'd love to meet you. This role supports community outreach, referral development, customer satisfaction, and client onboarding efforts while representing BrightStar Care throughout our service area.

What You'll Do

• Build relationships with hospitals, clinics, senior living communities, rehabilitation centers, social workers, case managers, and other community partners.
• Attend networking events, health fairs, senior expos, community programs, and outreach activities as the face of BrightStar Care.
• Help prospective clients and families navigate the onboarding process and connect them with the services they need.
• Follow up on referrals and inquiries to ensure an exceptional customer experience.
• Serve as a trusted resource for clients, families, referral partners, and community organizations.
• Support local marketing and community engagement initiatives.
• Maintain referral and outreach activity within company systems.
• Collaborate with branch leadership, customer care, and clinical teams to support growth and client satisfaction.
• Identify opportunities to strengthen referral partnerships and expand community awareness of BrightStar Care services.
• Help create memorable experiences that turn inquiries into long-term client relationships.

What Makes Someone Successful in This Role?

You genuinely enjoy meeting new people.

You can start conversations with almost anyone.

You love attending community events and being involved locally.

You are organized, self-motivated, and comfortable working independently.

You have a service-first mindset and enjoy helping families solve problems.

You aren't afraid to ask for referrals, build partnerships, and grow professional relationships.

You thrive in a role that combines relationship-building, customer service, and community engagement.

What We're Looking For

• Experience in healthcare, home care, senior living, customer service, admissions, case management, community outreach, marketing, or a related field preferred.
• Excellent communication and relationship-building skills.
• Strong customer service and problem-solving abilities.
• Comfortable networking and representing the organization in public settings.
• Proficiency with Microsoft 365 and basic business technology.
• Valid driver's license and reliable transportation.
• Ability to travel throughout the service area for meetings, events, and community visits. [PDHS JD BDM FINAL | Word], [PDHS JD CCM FINAL 1 | Word]

Why People Love This Role

• You'll spend your time building relationships, not sitting behind a desk all day.
• Every conversation has the potential to help a family find the care they need.
• You'll become a recognized and respected member of your local healthcare community.
• You'll have the opportunity to grow professionally while making a meaningful impact every day.
• You'll work alongside a team committed to delivering a higher standard of care.

Ready to Make an Impact?

If you're looking for a rewarding sales career that combines relationship-building, community involvement, and growth opportunities, we'd love to hear from you!

Apply today to learn more about joining the Brightstar Care of Madison team as a Community Relations Coordinator!

Every BrightStar Care agency and business is independently owned and operated.

BrightStar Care is a full-service healthcare staffing agency and franchising organization that provides medical and non-medical homecare to private clients within their homes, ranging from infants to seniors, as well as supplemental healthcare staff to corporate clients. Our well-qualified, attentive caregivers provide peace of mind to clients and their families. We work to understand the needs of our clients and provide a customized care plan to match them with a qualified, pre-screened caregiver who is compatible with their needs. BrightStar is one of the few home healthcare providers that offer both medical and non-medical homecare, available to all clients 24/7.

Salary

$55000.00 - $65000.00 per year

Benefits

Commission pay, Paid time off, Health insurance, Dental insurance, Vision insurance, 401(k), 401(k) matching, Paid training, Mileage reimbursement

Job Type

Full time

Schedule

Monday to Friday, 8 hour shift