Community Relations Representative-Onsite Purpose: Performs administrative duties for the department including event planning, reporting, handling communications with business community contacts, and coordinating assistance from fellow FBFCU team members. Primary Duties and Responsibilities: - Develops and designs materials to support department initiatives. Forwards drafts to Community Relations Manager for review and approval.
- Assists in the planning and coordination of community events, frequently working with other FBFCU team members.
- Communicates daily with Community Relations Manager to receive assignments and to keep him/her informed of the status of all work in process.
- Assists with dissemination of information about FBFCU membership, products and services to businesses and community contacts.
- Attends community events to network with influential contacts and actively promote the FBFCU brand.
- Regularly visits Select Employer Group (SEG) partners and other businesses within our communities to answer questions from prospective members and facilitate new memberships. At the direction of the Community Relations Manager, actively prospects for new opportunities.
- Regularly attends Chamber events and actively seeks out and attends other business networking functions.
- Presents overview of CU membership benefits to businesses and other prospects.
- Provides business development assistance to fellow FBFCU team members.
- Maintains knowledge of all Credit Union products and services
Other Duties and Responsibilities:
- Assists Community Relations Manager as a resource for all Credit Union staff regarding community relations activities.
- Maintains knowledge of all FBFCU’s products, services, and special promotions.
- Maintains the appropriate records and documents needed to efficiently oversee all community relations activities.
- Receives and responds appropriately to community relations solicitations, sometimes acting as go-between for Community Relations Manager.
- Maintains neat and efficient filing and storage systems for department.
- Must comply with the Federal Bank Secrecy Act, Anti-Money-Laundering and Customer Identification Policy (BSA).
- Performs other duties as assigned by Community Relations Manager.
Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Training: - High School graduate. Minimum of 2 years college level coursework with a concentration in Marketing or Communications is preferred.
- On an annual basis, complete all mandatory Bank Secrecy Act, OFAC, and Red Flag Identity Theft training.
- Must possess a valid driver’s license.
Prior Experience: - 1-3 years related (Sales or Business Development) experience preferred.
- Prior experience within the financial industry is helpful.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves frequent personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Special Skills and Abilities: - Demonstrated advanced abilities with essential software programs.
- Must be an excellent communicator, both verbal and written.
- Must be personable and approachable by the public, members, and employees – a positive spokesperson for the Credit Union.
- Attention to detail and outstanding organizational skills are required.
- Strong time management skills and the ability to oversee multiple tasks and meet deadlines.
- Must be creative, friendly, cheerful, and motivated.
- Adapts well to change and implement new products, services, or programs.
- Understands and commits to the Credit Union’s mission, objectives, and priorities.
Physical Demands: - The position frequently involves bending, stooping, kneeling, standing, walking, pushing, and/or pulling. May also require heavy lifting at times (20 lbs. or more).
Working Conditions:
- Moderate adverse working conditions. Some fluctuations in temperature experienced in office settings.
- May be required to work outdoors for extended periods of time at Credit Union events.
- May need to work beyond normal working hours, either before or after hours, pending events and organizational needs.
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