Respond to telephone inquiries and conduct walk-in and scheduled tours with prospective residents or interested parties.
Meet or exceed weekly company/community sales standards.
Produce a weekly sales forecast.
Accurately maintain the community's Customer Relationship Management database by entering information about new inquiries and recording consistent and appropriate follow-up communication with inquiries and prospective residents.
Qualify prospective residents, effectively matching our services to their needs thus maximizing move-in potential.
Assist the Executive Director and Community Sales Director in ensuring that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and presentable.
As necessary, assist the Management Team in completing the necessary move-in paperwork ensuring a smooth transition for the resident and acting in compliance with the company policies and appropriate state licensing regulations.
Coordinate move-in and transfer arrangements; work with community staff (i.e., Housekeeping, Maintenance, movers, etc.) to ensure apartment readiness.
May perform other duties as assigned.
Qualifications
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Must successfully complete all Atria specified training programs.
Must possess strong customer service skills, basic financial knowledge of revenue and profitability, intermediate computer and electronic file management skills and strong organizational skills including ability to follow-up, detail-oriented, ability to multi-task. Must have the ability to maintain confidentiality.