Community Services Representative (District 2)

Community Services Representative (District 2)

Salary

$50,778.00 - $90,287.00 Annually

Location

City of Wichita - City Hall, KS

Job Type

Full-time

Job Number

Comm Service Rep Dist 2

Department

City Managers Office

Division

CMO Community Development

Opening Date

11/05/2026

Closing Date

11/19/2026 11:59 PM Central

Bargaining Unit

NONE

• Description
• Benefits
• Questions

Distinguishing Features of Work

The City of Wichita is seeking a motivated, community-focused professional to serve as the Community Services Representative (CSR) for District 2. Based in the City Manager's Office, this position connects residents, neighborhoods, and community organizations with City services and initiatives while supporting and creating opportunities for residents to participate in City decision-making processes. The CSR works closely with the District 2 Council Member to advance district priorities, with a focus on fostering civic engagement, providing constituent services, and coordinating projects that address community needs. The role emphasizes facilitation, cross-departmental collaboration, and project management to address both systemic community challenges and individual resident concerns.

The ideal candidate is self-directed, adaptable, and skilled at building relationships, navigating complex issues, and managing competing priorities with minimal supervision. Success in this role requires strong judgment, initiative, customer service, and the ability to work collaboratively with elected leadership, City departments, community stakeholders, and residents. The successful candidate will be comfortable operating independently in ambiguous situations while facilitating meaningful community engagement and advancing district and Citywide priorities.

Days and hours for this position: Work hours are generally Monday-Friday, 8 a.m. - 5 p.m. This position requires some evening and Saturday commitments, including a monthly District Advisory Board meeting (typically the first Monday of the month starting at 6 p.m.) and some Saturday morning District Breakfasts. Additional evening and weekend meetings or events may occur based on community needs. Flexibility in scheduling is available to accommodate these commitments. Work is primarily based at City Hall with some travel throughout the district. While this is primarily an in-person, community-based role, limited remote work is available based on job responsibilities, operational needs, and demonstrated ability to effectively manage work independently.

Bargaining Unit: Employee Council

Posting may close at any time

Examples of Work Performed

• Serve as the City's primary liaison to District 2 residents, stakeholders, and community partners.
• Collaborate with the District 2 Council Member to identify community priorities, coordinate district initiatives, and advance projects that address resident needs and support City goals.
• Develop and implement community engagement strategies, including facilitating meetings and activities that encourage civic participation and provide opportunities for residents to influence City decisions.
• Serve as an internal resource and consultant to City departments and staff providing guidance and expertise in planning and conducting community engagement.
• Manage assigned division programs, projects, and initiatives, including overseeing operations, planning and implementation, coordinating resources and stakeholders, evaluating outcomes, and identifying opportunities for improvement.
• Respond to constituent concerns and service requests, coordinating with residents, City departments, and community partners to identify solutions, track progress, and ensure timely communication and follow-through.
• Coordinate and staff District 2 Advisory Board meetings, including agenda preparation, minutes, technology setup, and follow-up.
• Coordinate and staff District 2 community events, including quarterly Saturday District 2 Breakfast meetings.
• Attend various community and neighborhood meetings to facilitate dialogue, identify priorities, and connect residents to City services and processes.
• Maintain District 2 communication channels, including webpages, social media, and newsletters.
• Perform other related duties as assigned.

Requirements of Work

• Ability to work effectively in a dynamic, community-based environment with a high degree of independence, including taking initiative, anticipating needs, and managing work with minimal direction.
• Strong customer service orientation and commitment to public service.
• Excellent verbal and written communication skills, including the ability to explain complex information and City processes clearly to residents and stakeholders.
• Ability to develop and implement community engagement strategies and facilitate meetings, discussions, and processes that support inclusive participation and informed decision-making.
• Ability to build and maintain effective working relationships and coordinate across departments to manage complex, multi-stakeholder initiatives.
• Ability to analyze community needs, identify systemic issues, and advance practical solutions.
• Ability to research issues, support decision-making processes, and provide effective support to the District 2 Council Member through communication and coordination.
• Ability to manage multiple projects, competing priorities, and deadlines.
• Strong problem-solving skills, sound judgment, and ability to operate effectively in ambiguous or evolving situations.
• Ability to operate technology for meetings and communication (e.g., Zoom, Teams, AV equipment).
• Ability to use social media and digital tools for public communication.
• Ability to maintain professionalism and neutrality in politically sensitive environments.

Experience and Training

Required Experience and Training

• Bachelor's degree in public administration, social sciences, or business OR minimum of three (3) years of experience in public administration, community development, social services, education, or communications.
• One (1) year experience working in roles requiring independent decision-making, prioritization, and follow-through with limited supervision.
• Availability to work evenings and Saturdays as required.
• Ability to obtain and maintain a valid Kansas driver's license.
• Must be legally authorized to work in the United States without sponsorship.

Preferred Experience and Training

• One (1) year experience coordinating projects, programs, events, or initiatives involving multiple stakeholders, deadlines, or competing priorities.
• One (1) year experience responding to customer, resident, or community concerns and coordinating solutions across teams or organizations.
• One (1) year experience building relationships and working collaboratively with community organizations, stakeholders, or diverse groups of people.
• One (1) year experience in community engagement, public administration, nonprofit, or social services work.
• One (1) year experience organizing, facilitating, or supporting meetings, presentations, trainings, or group discussions.
• One (1) year experience using public communication tools such as newsletters, social media, or community outreach materials.

Offers of employment are contingent upon passing a pre-employment physical, which include drug screening, and upon satisfactory evaluation of the results of a criminal record check. Must be legally authorized to work in the United States without the need of a sponsorship.

Applicants have rights under Federal Employment Laws. Please find more information under the following links:

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

CITY OF WICHITA

FULL-TIME EMPLOYEE BENEFITS

1. VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.

2. HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.

3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.

4. HEALTH INSURANCE - UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.

5. DENTAL INSURANCE - Two Delta Dental plans are offered - Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.

6.LIFE INSURANCE - Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.

7.SUPPLEMENTAL LIFE - Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.

8. LONG-TERM DISABILITY INSURANCE- The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.

9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT - Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.

10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.

11.FLEXIBLE SPENDING ACCOUNTS - Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.

12. LONG-TERM CARE INSURANCE - This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.

13.MORE BENEFITS & SERVICES

Deferred Compensation Investment Program

Employee Discounts and Wichita Employee Association (WEA)

Bereavement Pay

Employee Emergency Assistance Fund

Voluntary Shared Leave Program

Training Programs

Longevity Pay

Credit Union

Employee Assistance Program (EAP)

Injury Leave (on-job injury)

Community Volunteer Events

01

I have graduated with a four-year degree in:

• Business Administration
• Public Administration
• Social Science
• My degree is not in any of the above
• I do not have a four-year degree

02

I have following years of experience in public administration, community development, social services, education or communications.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience in public administration, community development, social services, education or communications.

03

I have following years of experience coordinating projects, programs, events, or initiatives involving multiple stakeholders, deadlines, or competing priorities.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience coordinating projects, programs, events, or initiatives involving multiple stakeholders, deadlines, or competing priorities.

04

I have following years of experience working in roles requiring independent decision-making, prioritization, and follow-through with limited supervision.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience working in roles requiring independent decision-making, prioritization, and follow-through with limited supervision.

05

have following years of experience responding to customer, resident, or community concerns and coordinating solutions across teams or organizations.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience responding to customer, resident, or community concerns and coordinating solutions across teams or organizations.

06

I have following years of experience building relationships and working collaboratively with community organizations, stakeholders, or diverse groups of people.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience building relationships and working collaboratively with community organizations, stakeholders, or diverse groups of people.

07

I have following years of experience in community engagement, public administration, nonprofit, or social services work.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience in community engagement, public administration, nonprofit, or social services work.

08

I have following years of experience organizing, facilitating, or supporting meetings, presentations, trainings, or group discussions.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience organizing, facilitating, or supporting meetings, presentations, trainings, or group discussions.

09

I have following years of experience using public communication tools such as newsletters, social media, or community outreach materials.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience using public communication tools such as newsletters, social media, or community outreach materials.

10

I have a valid drivers license.

• Yes
• No

11

I am legally authorized to work in the United States without sponsorship.

• Yes
• No

Required Question

Employer City of Wichita

Address 455 N. Main

Wichita, Kansas, 67202

Phone 316-268-4531

Website https://www.governmentjobs.com/careers/wichita