Community Standards Manager

Position Description

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Position Title: Community Standards Manager Department/Division: Building and Code Enforcement / Codes Reports To: Director of Building and Code Enforcement Direct Supervision: Code Enforcement Officer / Building Inspector Pay Grade: 115 Position Type: Full Time FLSA Status: Exempt EEO Code: 3 - Technicians

Technology Category : Mobile Device: Y Remote Access: Y Category A / B

Exposure Category: Category 3 NIMS Classification: Safety Sensitive: Y Emergency Response: N

Last Modified: November 0 5, 2026

Summary/Objective The Community Standards Manager will provide leadership, supervision, and strategic direction for the City's Building Inspection and Code Enforcement programs. The position is responsible for ensuring compliance with adopted building, property maintenance, zoning, nuisance, and related municipal codes through a balanced approach emphasizing education, customer service, voluntary compliance, and enforcement when necessary. The Community Standards Manager will promote a collaborative, customer -focused approach that balances code compliance with education, problem -solving, and exceptional service to residents, businesses, and development partners .

The Community Standards Manager will supervise building inspection and code enforcement staff, coordinate enforcement activities, assist with plan review and permitting operations, respond to complex community concerns, and support the City's commitment to maintaining safe, attractive, and high -quality neighborhoods and commercial areas. The position will serve as a key liaison between residents, businesses, contractors, developers, elected officials, and City departments, fostering collaborative solutions that support the City's mission, values, and commitment to exceptional public service.

Essential Functions / Responsibilities

Building Codes

• Day-to-day oversight of all building inspection activities to ensure compliance with adopted building, electrical, mechanical, plumbing, energy, accessibility, and related codes.
• Ensure inspection staff conduct timely and consistent inspections of residential and commercial construction projects.

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• Responsible for scheduling meetings with developers, owners, and contractors regarding, but not limited to, inspection routes, schedule, and results. Ensure the assigned Building Inspector completes daily inspections .
• Review permit applications, inspection records, and construction activities for compliance with City ordinances and adopted codes.
• Responsible for reviewing pre- approved residential and commercial development and construction plans, including reading blueprints and technical diagrams, to determine compliance details prior to inspection.
• Assist with planning review activities and interpretation of building codes and regulations , including reading blueprints and technical diagrams, ensuring compliance with national codes and local ordinances , as well as ensuring the safety and quality of structures and systems prior to construction for decks, re -roofing, remodels, and minor additions.
• Maintain current knowledge of national model codes, state regulations, and industry best practices.

Code Enforcement

• Oversee the City's property maintenance, nuisance abatement, and community standards enforcement programs.
• Ensure consistent enforcement of property maintenance, zoning, signage, nuisance, and related municipal codes.
• Investigate or directs investigation of complex code enforcement complaints and community concerns.
• Review enforcement cases, notices of violation, compliance timelines, and enforcement actions.
• Develop strategies that promote voluntary compliance while maintaining accountability and fairness.
• Coordinate enforcement activities with Police, Public Works, Planning, Legal Counsel, and other departments as appropriate.

Community Engagement and Customer Service

• Serve as a primary point of contact for residents, businesses, neighborhood groups, contractors, and developers regarding code-related matters.
• Respond to sensitive or high- profile citizen concerns and complaints.
• Conduct meetings with property owners, contractors, developers, business owners, and residents to resolve compliance issues.
• Provide technical guidance and educational resources regarding code requirements and community standards.

Leadership and Administration

• Lead collaborative efforts across departments to address complex community issues and support coordinated service delivery .
• Supervise, train, mentor, and evaluate Building Inspectors and Property Code Enforcement personnel.
• Coach and develop employees through mentoring, training, succession planning, and professional development opportunities.
• Establishe performance expectations, work priorities, and operational goals.

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• Assist in developing departmental budgets, policies, procedures, and strategic initiatives.
• Prepare reports, presentations, and recommendations for City leadership, boards, commissions, and elected officials.
• Serve as staff liaison to the Board of Zoning Appeals and other assigned boards or committees. Acts as the main point of contact and administrative support and is required to attend all meetings.
• Track and analyze performance metrics, trends, and workload data to improve service delivery and operational effectiveness.
• Develop and implement long- term strategies for enhancing community standards and code compliance.
• Evaluate emerging trends, technologies, and best practices in building safety and code enforcement.
• Recommend ordinance amendments and policy updates to improve effectiveness and customer service.
• Support department innovation initiatives and continuous process improvement efforts.
• Serve as acting department head in the absence of the Director and exercises delegated authority for operational decisions.
• May be asked to perform other duties that are not listed but are essential to the job.

Minimum Qualifications / Requirements

• Ability to read, write, and understand the English language with proper spelling and grammar to communicate effectively both orally and in writing.
• Ability to process, prioritize and organize large and varying amounts of information with effective results.
• Ability to prioritize work and meet deadlines with effective results.
• Ability to avoid safety hazards.
• Ability to work independently, as part of a team and/or with the public.
• Ability to protect and maintain confidentiality of information.
• Ability to make rational decisions efficiently during variable and sometime stressful conditions, including the ability to calmly interact with the public and other City personnel
• Proficient in building trade and inspections.
• Ability to interpret and apply technical regulations while exercising sound judgment and diplomacy.
• Strong customer service, conflict resolution, communication, and leadership skills .
• Knowledge of building, property maintenance, zoning, nuisance, and related municipal codes
• Proficient in the City's permit software system.
• Proficient in the use of Microsoft Office Suite.
• Standard office procedures, systems and practices including the use of a computer.

Education, Training, and Certification Requirements

• Minimum of ten (10) years of progressively responsible experience in building inspections, code enforcement, construction management, community development, or a related fiel d, or a bachelor's degree in civil engineering, architecture, construction

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management, public administration, community development, or a related field with six (6) years' experience.

• Minimum of three (3) years of supervisory or management experience. Supervisory or lead experience includes assisting with performance appraisals and directing employees' daily work assignments.
• Must have and maintain Disaster Assessment Certification and Erosion Control Inspection Certification through an accredited agency approved by the Director of Building and Code Enforcement .
• Must have and maintain International Code Council (ICC) Certified Building Official designation (or ability to obtain within 24 months), Property Maintenance & Housing Inspector Certification, and/or Inspection or Plan Review certifications .
• Must possess a valid driver's license and acceptable driving record per the City's drivers Use of Vehicles for City Business policy throughout employment with the City.

Post -Offer Testing / On -Going Standards

Post - Offer On- Going Aptitude Assessment / Skills Testing Background Investigation X Fingerprinting Credit Report Review Drug Screening / Breath Alcohol Testing X Medical Evaluation / Essential Functions X DOT Covered Testing Motor Vehicle Records Search X X Polygraph Examination Psychological Evaluation

General Aptitudes and Physical Requirements The Americans with Disabilities Act requires that we identify the general aptitudes and physical requirements needed to perform the position listed above. Individuals in this position must be able to perform all essential functions unaided or with reasonable accommodation.

I. Mental Abilities. General learning ability. The ability to "catch on" or understand instructions and underlying principles.

Ability to understand and follow oral instruction Ability to understand and follow written instruction Ability to guide and/or give instructions

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Ability to make decisions in accordance with established procedures and policies Not essential to job function

II. Verbal Abilities. Ability to understand meanings of words and ideas associated with them to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly.

a. Speaking / Talking Answering telephone, radio, or switchboard Communicating with City officials Communicating with general public Communicating with vendors Communicating with supervisors and/or with other employees Communicating with others in departmental operations Not essential to job function

b. Hearing / Listening For communication with City officials, public, vendors, supervisors, and/or other employees Not essential to job function

c. Reading (ability to read and understand text) Essential to job function Not essential to job function

III. Numerical Ability to perform arithmetic operations quickly and accurately.

Ability to perform accurate two- digit calculations Ability to perform accurate calculations aided by a calculator, adding machine, or measurement device Not essential to job function

IV. Spatial Abilities Ability to comprehend forms in space and understand relationships of plan and solid objects. May be used in such tasks as blue print reading and in solving geometry problems. Frequently described as the ability to "visualize" objects of two or three dime nsions, or to think visually of geometric forms.

Essential to job function Not essential to job function

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V. Motor Coordination Ability to coordinate eyes and hands or fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly.

a. Manual Dexterity Ability to move the hands easily and skillfully. To work with the hands in placing and turning motions. Use a telephone Use switchboard Use radio/console Use a calculator Use a copy machine Manipulate computer keyboard and mouse Use a postage machine Use hand tools Use power tools Other: AFCI/GFCI tester, screwdriver, tap measure, DB meter Not essential to job function

b. Finger Dexterity Ability to move the fingers and manipulate small objects with the fingers rapidly or accurately. For example: electrical wiring. Essential to job function Not essential to job function Explain: __

VI. Physical Demands

a. Strength The quality, state, or property of being strong. The power to withstand strain, force, or stress Ability to manipulate materials and/or equipment (lbs.) Frequency