Community Support Team Supervisor

SUMMARY:

The Community Support Team (CST) Supervisor serves as the senior clinician and Team Lead of a high-intensity interdisciplinary behavioral health team. CST represents the most intensive level of community-based care offered by the organization, serving individuals with complex, high risk, and high-need behavioral health conditions. The CST Supervisor is responsible for the day-to-day clinical and administrative operations of the team, providing direct supervision, facilitating coordinated care, and ensuring the delivery of high-quality, person-centered services.

Promotes an integrated, whole-person approach to care that addresses clients' behavioral health, physical health, and safety needs. Services are grounded in evidence-based practices and culturally responsive frameworks, with an emphasis on recovery, harm reduction, and trauma-informed care. Provides direct clinical services and plays a key role in staff development, program compliance, and organizational collaboration.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Team Supervision & Leadership

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, but are not limited to, hiring and training staff; planning, assigning, and directing work; evaluating performance; providing coaching and development (inclusive of providing clinical support, clinical and administrative supervision for direct service work) to enhance professional development and ensure quality services; addressing concerns and resolving problems; and completing administrative documentation as required by the position. Assumes responsibility for the work done by all inter-disciplinary team members.
• Cultivate a positive, collaborative team culture
• Lead daily team huddles and weekly team meetings to facilitate communication and ensure coordinated care.
• Ensure staff meet direct service hour expectations and maintain high standards of documentation and clinical quality.
• Monitor staff compliance with required training and administrative policies.

Client Care & Clinical Services

• Provide direct services each week, including mental health rehabilitative services, therapy (individual, group, and/or family), and crisis intervention as needed.
• Conduct person-centered assessments and develop individualized treatment plans in collaboration with clients, families, and team members.
• Diagnose and treat behavioral health conditions using evidence-based practices such as Wellness Recovery Action Plan (WRAP), Illness Management and Recovery (IMR), and Motivational Interviewing (MI).
• Identify and respond to changes in client needs, including decompensation or risk of hospitalization, and adjust levels of care accordingly.
• Coordinate care with family members, internal providers (medical, dental, SA/DV), and external partners such as schools, DCFS, hospitals, and community organizations.
• Deliver services in the home, community settings, in-office, and virtually, as appropriate.
• Respond to client and family needs outside of scheduled sessions, including during crises.

Program Operations & Compliance

• Monitor team caseloads and ensure appropriate staff-to-client ratios.
• Assist with scheduling to ensure client needs are met daily.
• Ensure fidelity to evidence-based models and compliance with documentation standards, billing requirements, organizational policies, and regulatory and accreditation standards.
• Complete and review clinical documentation (i.e., IM+CANS, progress notes) to ensure accuracy, quality, and timeliness.

Organizational Collaboration

• Collaborate with the Director of Mental Health Services, VP of Behavioral Health, and other program leaders to meet performance goals and programmatic needs.
• Participate in cross-team initiatives and care coordination with other internal services.
• Attend required organizational meetings, in-services, training sessions, and consultation groups.
• Provides mission-focused care, supervision, and leadership towards improving the health of our communities and empowering individuals through compassionate, whole-person care. Embodies the values of PCH, including access, community, diversity, respect, and service excellence, in all work operations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION AND EXPERIENCE

Masters' Degree in counseling, psychology, clinical social work or related field required. At least 2 years of experience in the mental health field.

LCPC/LCSW/LMFT required. Licensure eligibility will be considered if licensure can be obtained within 3-6 months of starting in the position.

Experience on a Community Support Team (CST) or Assertive Community Treatment (ACT) Team is strongly preferred.

Experience providing clinical and administrative supervision required, with experience directing the course of treatment.

Required Skills

• Strong supervisory, planning, and organizational skills.
• Excellent communication and interpersonal skills.
• Experienced with utilizing systems thinking approaches and demonstrates capabilities of analyzing and solving problems.
• Demonstrates resilience and a growth mindset. Is proactive and adapts with ease to new requirements, the needs of the program, the clients served, and the organization.
• Works effectively with teams and individuals, demonstrating the ability to build relationships and achieve common goals.
• Demonstrated knowledge of implementing evidence-based practices.
• Committed to the mission and vision of the organization.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work environment may include client homes and a general office environment. Local travel, including transporting clients, is required.

OTHER

Must maintain a safe driving record and have current valid Illinois Driver's License. Personal vehicle needed. CST staff will transport clients and their belongings in his/her personal vehicle. Mileage for authorized work-related purposes is reimbursable.

PAY & BENEFIT INFORMATION

$64,000-$75,000*

* Wage is based on one's experience, qualifications, whether they are clinically licensed, and bilingual language skills as compared with our position requirements and other similar employees within the organization.

Medical, dental, vision, short/long term disability, life, accident, critical illness, hospital indemnity, FSA, Employee Assistance Program, 401(k) retirement plan, paid time off for vacation, sick, personal time, holidays, & wellness day. Professional development membership to Relias Essential Learning. Reimbursement for position related clinical license and certifications.